INTERMEDIATE MEDICINE UNIT COORDINATOR 36hr/Internal Medicine

Principles Duties and Responsibilities:
* Responsible for ensuring that the patient and family members are attended to in a caring and attentive manner.
* Respond to the needs of the patient/family members in a timely manner and always maintains a professional and friendly demeanor .
* Work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit.
* Responsible for greeting all patients and families and providing a complete unit orientation and responding to initial questions from family member and patients.
* Responds to the individual needs of patients/families.
* Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
* Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff.
* Coordinates all paperwork coming onto unit, including all fax referrals.
* Prepares and maintains all patient medical records in a neat and orderly manner; properly label each page and file laboratory and other information in individual record.
* Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arranges patient escort and transport services.
* Coordinates all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-up appointments.
* Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers.
* Prepares all diet order sheets and submits for approval from physician or RN.
* Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
* Provides back up coverage for patient transport, including escorting discharge patients/family.
* Daily, monitors and ensures that Advance Care Directives are up to date and in the patient chart.
* Performs all other duties, as assigned.

Skills and Abilities:
* Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
* The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
* The ability to work under stressful conditions, adapting to the changing pace on the pod, frequent interruptions, emergencies, and critical ill patients.
* Ability to work independently, with well-developed organizational skills in order to prioritize tasks.
* Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
* Demonstration of flexibility and willingness to adapt to diverse role as a member of the pod based patient care team.
* Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. The age of patients on this unit range from Adolescent to Geriatric.
* Ability to sit and/or stand for an extended period.
* Ability to assist lifting and carrying linens up to 20 lbs.
* Ability to assist with the transportation of patients on and off the pod.
* Administrative activities supporting clinicians, patients and families.
* Working collaboratively to provide excellent care to patients and families in the safest environment.

To qualify you must have:
* Associate's Degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgement and other qualifications (ability to complete job functions, etc) can be considered for this position with appropriate review and approval.
* 1-2 years of experience in medical, customer service setting preferred, but not required.
* Knowledge of Medical Terminology
* Computer knowledge in windows-based environment strongly preferred.
* Demonstrated customer service skills
* Must be available to work on weekends and Holidays