Supervisory Team Lead, Project Management - Municipal Justice

Lubbock, Texas | Lakewood, Colorado

0-5%

• Launches projects by conducting project planning meetings with clients and other staff as required
• Conducts internal project transitions
• Ensures resources are scheduled and monitors progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
• Uses departmental sites, calendars, and systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers
• Obtains regular feedback from clients regarding project status and quality of service and takes immediate corrective action as required
• Anticipates, identifies, and resolves roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients
• Communicates completion of milestones to clients and secures formal acceptance from them
• Upon project completion, conducts meetings with clients to ensure a smooth transition of services from implementation to support
• Works with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information
• Manages and assumes accountabilities for all aspects of projects related to delivery of client software and services, with the focus being on less complex projects
• Holds project team accountable with some assistance/coaching
• Communicates with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeks assistance as needed with meeting revenue goals
• Maintains the project teams' calendar commitments by keeping all project event information current
• Identifies when issues need to be escalated and applies coaching regarding resolutions
• Expected to require assistance when providing Executive-level project updates
• Ability to research basic invoice questions with some guidance
• Acts on direction provided for process improvement initiatives
• Performs other duties as assigned

• Leadership Activities
  • Understands and drives team toward revenue commitments
  • May conduct project assignments
  • Supervises project managers, conducting the following:
    • Regular one-on-one meetings with direct reports
    • Annual performance evaluations
    • Merit/compensation conversations
    • HR oversite (leave, performance issues, etc.)
  • Ensures PSA compliance
  • Provides mentorship and guidance; assists direct reports in setting and obtaining career growth goals
  • Provides sales assistance as needed; examples include:
    • Works with Sales to determine scope of work
    • Participates in prospect calls or demos
    • Provides project management input on RFP responses
  • Provides input into and/or develops new employee training program(s); leads training sessions as needed
  • Assists in new product rollout processes, working directly with the Director of Training and the PMO to complete template updates and project management training as required
  • Develops and leads operational process improvements, such as general project template updates, report/dashboard creation, PSA testing, etc.
  • Performs other duties as assigned

• Bachelor's Degree, or comparable work experience
• Typically, a minimum of 3 years of project management (or equivalent/like) experience
• Desire to learn the skills associated with a PMP
• Software lifecycle and enterprise software knowledge preferred
• Excellent planning and organizational skills, and ability to follow through until processes are completed
• Excellent customer service skills
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences, including management
• Proficiency in using computers and Microsoft Office Suite
• Ability to problem-solve and present solutions with some guidance
• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
• Demonstrates ability to maintain a positive, professional attitude and is open to feedback to further growth
• Seeks appropriate guidance for negotiation, persuasion, and conflict resolution skills
• Seeks out opportunities to develop skills further