Branded Support Specialist | U.S. Energy

DIVISION:

• Part of the front-line team members that answer the U.S. Energy 1-800 number and manage customer service email queues
• Depending on phone call - number of tasks could be done - interaction with customers
• The main person that sends out daily pricing to our contracted dealers - Must dedicate Mon-Fri 4:30pm-6:15pm
• Providing assistance to dealers to enhance their business operations. This includes ordering supplies and invoicing/coding them appropriately
• Accountable for monthly branded invoicing process, making sure books remain profitable, and providing monthly reporting
• Accountable for customer offboarding process and submitting the required paperwork in a timely fashion
• Assisting with customer onboarding
• Working in Salesforce daily to manage customer relationships and track processes
• Encouraged to evaluate and enhance processes for increased efficiencies
• May perform special projects or handle specialty areas that require advanced technical and product knowledge as assigned
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

• Formal education or experience equivalent to a high school graduate plus 2 years related customer service experience
• Attention to detail, with excellent written and verbal communication skills
• Ability to push along projects in a prompt and efficient manner, and successful at meeting deadlines
• Ability to track processes and offer suggestions for improvements
• Ability to project a positive image to customers and build business relationships
• Ability to work with a variety of people in a positive and open-minded manner, and under diverse situations
• Ability to keep private financial information
• Ability to use office equipment including copiers, computers, and Microsoft Office (Excel, Word)
• Successfully pass a pre-employment drug test (do not test for THC / marijuana)

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residencyunless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with all federal, state, local Fair Chance laws including but not limited to Los Angeles County Fair Chance Ordinance, the California Fair Chance Act.

U.S. Venture is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.