Governance and Risk Analyst II

Governance, Risk & Compliance Analyst II

Location: Remote but must be living in, AL, AR, FL, GA, LA, MS, MO, TN, OR TX

Functional: IT Change Management Coordinator

Summary

The IT Change Management Coordinator at Cadence Bank plays a critical role in managing and overseeing the implementation of IT changes across the organization. The role ensures that changes to IT systems, infrastructure, and applications are controlled, managed, and communicated effectively to mitigate risk, maintain compliance, and minimize disruptions to business operations.

In addition to managing IT change requests, the role is responsible for integrating risk registry management, conducting control testing, and ensuring compliance with regulatory and internal standards. The ideal candidate will have extensive knowledge of change management methodologies, risk management practices, and IT controls, ensuring a seamless integration between change management, risk, and compliance functions.

Essential Job Duties

Change Control Management:
Facilitate and coordinate all activities related to IT change requests, including initiating, evaluating, approving, and implementing changes within established processes. Ensure all changes are properly documented and authorized within established frameworks, ensuring compliance with governance, risk, and compliance protocols.

Risk and Impact Assessment:
Work closely with IT teams and business units to assess the risks, impacts, and dependencies of proposed changes. Identify potential conflicts and ensure that risk mitigation strategies are in place.

Change Documentation and Communication:
Maintain comprehensive records of all changes, including timelines, approval statuses, and post-implementation results. Provide clear and timely communication to stakeholders regarding change schedules, outages, and any potential service disruptions.

Compliance and Audit Readiness:
Ensure that all changes comply with internal policies, regulatory standards, and industry best practices. Prepare change-related documentation for internal and external audits as required.

Collaboration and Stakeholder Engagement:
Liaise with IT, operations, risk management, and business units to ensure alignment on change initiatives. Act as a central point of contact for change management processes and coordinate cross-functional meetings.

Post-Change Review:
Conduct post-implementation reviews to evaluate the success of changes and document lessons learned. Work to continuously improve the change management process based on feedback and results.

Incident and Problem Management Support:
Assist the Incident Management teams by providing information on recent changes that may have impacted systems, helping to identify root causes for incidents.

Risk Metrics and Reporting:
Develop and maintain key performance indicators (KPIs) related to IT change management and risk management. Provide regular reports on the IT Change Management process to Senior Leadership and Stakeholders.

Additional Job Duties

Risk Registry Management:
Maintain, and regularly update the risk registry to capture risks associated with IT changes, assessments, and self-identified issues across the IT organization. Ensure that all identified risks are documented, assessed, prioritized, and tracked.

Control Testing & Monitoring:
Conduct periodic control testing on IT systems and processes to ensure that controls are functioning as intended and remain compliant with regulatory requirements.

Core Competencies

Strong organizational skills - Ability to manage multiple change initiatives simultaneously, track deadlines, and maintain documentation efficiently.

Effective communicator - clear and concise communication with stakeholders, ensuring everyone is informed about change processes, impacts, and timelines.

Attention to detail - Accuracy in assessing risks, documenting changes, and ensuring compliance with procedures and regulations.

Analytical thinking - Ability to evaluate the potential risks and impacts of changes, problem-solve issues, and identify areas for improvement.

Risk Management Expertise - Proficiency in identifying, assessing, documenting, and mitigating IT risks related to change management, and integrating risk assessment outcomes into decision-making.

Collaboration and teamwork - Works well with cross-functional teams, bridging communication gaps between technical and non-technical stakeholders.

Adaptability and flexibility - Ability to adjust plans and respond to changing priorities, especially when urgent changes or unexpected challenges arise.

Knowledge of Change Management Methodologies - Familiarity with frameworks like ITIL or Agile and understanding of how to apply them effectively in different contexts.

Problem-solving Skills - Proactively addresses issues, identifies root causes, and implements solutions during change processes.

Minimum Qualifications

3-5 years of experience in IT change management or related roles, preferably within the financial services industry.

Familiarity with ITIL, change management frameworks, regulatory requirements, and risk management processes in a financial institution.

Experience with risk registry management and control testing preferred.

Strong computer skills with Microsoft and Google applications along with an ability to learn new systems. Visio and Power BI skills a plus.

Ability to travel a maximum of 10% annually.

Trustworthy with high standards of personal integrity (demonstrated by an unblemished career history, complete lack of criminal convictions etc.), and willingness to undergo vetting to verify this if necessary.