Sales Support Specialist

Pavion and our family of companies are seeking a talented and motivated Sales Support Specialist to join our security business unit.

Primary Responsibilities:

• Support Sales Team:
  
  
  
  • Assist the sales team with daily tasks, including responding to customer inquiries, preparing sales documents, and managing communication.
  • Coordinate and schedule meetings, presentations, and sales calls.
  • Provide support during the sales process by answering client queries and resolving issues.
  
  
  
  
• Order Processing & Documentation:
  
  
  
  • Prepare and process sales orders, ensuring that all documentation is accurate and complete.
  • Track orders and manage logistics, ensuring timely delivery and customer satisfaction.
  • Generate sales reports, track metrics, and update CRM systems with relevant data.
  
  
  
  
• Customer Service:
  
  
  
  • Act as a liaison between the sales team and customers, handling inquiries, and solving product or service-related issues.
  • Maintain relationships with key clients, ensuring consistent communication and problem resolution.
  
  
  
  
• Sales Reporting:
  
  
  
  • Assist in preparing sales forecasts and analyze data to support the sales team's decision-making process.
  • Monitor and analyze key performance indicators (KPIs) to assess sales performance.
  • Prepare presentations and reports for sales meetings and team briefings.
  
  
  
  
• Product Knowledge & Training:
  
  
  
  • Develop an in-depth understanding of the company's products and services to effectively assist the sales team and customers.
  • Train new sales staff on internal tools, processes, and product information.
  
  
  
  

Basic Qualifications:

• Bachelor's degree in business, marketing, or related field (preferred but not required).
• 1-3 years of experience in a sales support or administrative role.
• Proficiency in CRM software, Microsoft Office Suite (Excel, Word, PowerPoint), and sales tools.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and sales-related issues efficiently.
• Ability to work collaboratively with sales representatives, management, and other departments.
• Accurate in order entry, sales documentation, and reporting.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.