Director of Catering & Convention Services

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Oversee the Catering & Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Overall Strategy:

Successfully, innovatively, and timely implement the strategic initiatives and monitor for best-in-class results set forth by Omni Hotels and Resorts and the Executive Committee at Omni Montelucia
• Drive innovation, creativity and create high-impact event experiences in partnership with the banquets team and culinary team
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Actively support the sales process, both Group and Catering.
• Responsible for monthly banquets and catering forecasting.
• Responsible for yearly budget building, implementation and achieving goals.

Leadership:

• Oversee, lead and guide team consisting of Asst. Director of Convention Services, Catering Sales Manager, Catering Service Manager, Conference Service Managers, Catering Coordinator, and Event Concierges.
• Provide overall leadership and direction in all Events matters.
• Serve as the hotel's credible Subject Matter Expert on all matters relating to event experience
• Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Participate or represent in industry social/meeting/events professional associations
• Motivate and provide a work environment in which team members are productive
• Ensure all Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
• Listen and respond to team members needs while having an open-door policy
• Manage group and interpersonal conflict effectively
• Create and maintain a good working relationship with fellow department heads and Executive Committee members.

Essential Functions & Job Description:

• Responsible for planning, evaluating, organizing, and directing the activities of the team.
• Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
• Responsible for taking on group business and/or catering events when in season to support the team and operation from start to finish.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the departments.
• Participates in the final interview process and is responsible for hiring all departmental personnel.
• Ensures that all procedures, policies, and guidelines, as established by Omni Hotels and Resorts, are being followed by department personnel.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
• Attends weekly meetings assigned by the GM and/or DOSM.
• Approve all catering contracts and all group meeting space prior to being sent to the client.
• Ensures that all file turnover requirements (from Sales to Conference Services) are fulfilled.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Ensure catering sales meet budgeted levels and quarterly production goals.
• Set yearly catering goals with DOSM.
• Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
• Has a high-level working knowledge of Food & Beverage product offerings.
• Assist managers with high demand times which includes nights and weekends and support them and the operation in the success of their events.

• Must have Associate's degree or higher
• Prefer minimum of 2-3 years as a Director/Assistant Director level or similar role in a 4-diamond Convention Hotel a plus
• Able to work flexible schedule and holidays.
• Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed.
• Must have proven selling, negotiating and presentation skills.
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.
• The ability to delegate, effectively train and coach.
• Able to collect accurate information and resolve conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Able to remain calm and alert, during emergency situations and/or heavy Hall activity.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.