Senior Digital Producer, Creative

WHO WE ARE: At Fors Marsh, we take on issues that matter. We are a team of researchers, advisors, and communicators working together to shape the systems that shape our lives. We look at human behavior from all angles to design targeted solutions that influence decision-making and move people to action. We are committed to the problem, not just the project, and we are intentional about taking on work and forming partnerships that balance purpose, people, planet, and profit. We are a certified B Corporation, a Just employer, and a 2019-2024 Top Workplace. We hold ourselves accountable to the values that have always defined us. And those values drive us to be the best possible versions of ourselves-for each other, our communities, our clients, and the world.

WHO WE ARE LOOKING FOR: The Senior Digital Producer is responsible for the overall workflow, project management, and production of assigned marketing and communications campaigns across a wide range of platforms and distribution channels with a particular focus on digital-based products and applications, ranging from simple campaign microsites to large enterprise website redesigns and related digital applications. In addition, the Senior Digital Producer will often hold responsibility for leading the production of other campaign-related deliverables including video, animation, display and social.

They work across internal teams, including account management, research, strategy, UX, creative, development, 508 compliance, and technical teams, to deliver innovative solutions and ensure client service excellence. They have a strong understanding of and commitment to delivering high-quality, strategy-driven digital products and integrated campaign components.

The Senior Digital Producer has deep technical knowledge, guiding clients and teams to the right expertise and solutions for their digital projects, from requirements gathering through to launch. They are well-versed in digital and content development across multiple platforms, thoroughly understanding how creative content is developed, distributed, and optimized for digital channels, including social media, email marketing, and online advertising.

They have a thorough understanding of the digital development lifecycle and are dedicated to project management principles, ensuring that all aspects of the campaign are completed on time, within scope, and on budget. They identify and engage the appropriate resources and expertise needed to successfully execute each project, ensuring that the needs, level of effort, and timing are clearly communicated and documented. They provide ongoing support throughout the process to ensure that all deliverables, whether digital products or broader campaign elements, are complete, accurate, and aligned with the project's goals and business objectives.

Responsibilities:

Project Management

• Collaborate with creative, development team and others to find the best solutions to clients' communications needs.
• Serve as the lead point of contact on assigned projects and promptly respond to requests for information on project status and details.
• Anticipate and mitigate obstacles to ensure projects stay on track.
• Create, manage and monitor Team's channels and ensure project files are centralized, organized and easily available to teams for use or reference.
• Produce project documentation and artifacts using approved templates when available.
• Develop and/or coordinate development of materials for presentations to internal teams and clients.
• Develop agendas and capture meeting notes as necessary.
• Provide quality assurance for all projects including proof reading, review against requirements, client brand guidelines and adherence to overall objectives and strategy.
• Provide quality assurance for all projects including proof reading, review against client brand guidelines and adherence to overall objectives and strategy.
• Serve as technical advisor on asset production and ensure projects are developed to meet production specifications.

Budgeting and Scheduling

• Seek clarity on requests to thoroughly understand creative needs, clearly define, document and communicate scope and approach each project with a clear understanding of objectives and audience.
• Develop overarching project plan to guide the work then break down project plan into more specific tasks to move work forward.
• Develop, maintain and drive project schedules, proactively moving work forward through clear, proactive communication.
• Develop, document and track project estimates for labor and out of pocket expenses for a wide range of deliverables.

Resource Management

• Collaborate with creative team leaders and Traffic Manager to assign work and ensure assignments are correct and updated in project management system.
• Collaborate with creative team leaders, Traffic Manager and other Creative Producers to prioritize work and adjust plans if needed.
• Consult and manage appropriate internal teams and resources as well as external vendors when needed.

Process Enforcement and Improvements

• Contribute to the development of systems to ensure efficient and effective workflow, agency business management and ultimately increased creative quality.
• Develop a deep understanding of the business and internal processes that may impact or improve work product.
• Adhere to established process and documentation to provide a consistent, professional experience for teams when engaging the creative production team.
• Protect the business interests of the agency as they pertain to creative work - vendor management, usage and rights, releases, privacy and seek council when needed.

Qualifications:

• Bachelor's degree or equivalent years of experience in areas such as design, advertising, marketing or a related field.
  
• 5+ years of web project management at an agency or similar environment.
  
• Proven track record of successfully producing a wide range of digital products including large enterprise websites.
• Experience managing creative teams and vendor relationships.
• Experience developing project documentation ranging from business and technical requirements, user flows, wireframes and maintenance plans.
• Experience developing web products for government agencies including U.S Web Design System and Section508 and FISMA compliance.
• Experience managing development and content updates in content management systems like WordPress and Druple.
• Solid understanding of UX principles and programming platforms.
• Understanding of tools and javascript libraries for dynamic data visualizations.
• Experience developing quality assurance plans and managing QA.
• Experience managing creative, development and technical teams and vendor relationships.
• Ability to develop, communicate and maintain systems that increase efficiency and provide growth opportunities for the agency.
• Demonstrated strong communications and problem-solving skills.
• Exacting attention to detail.
• Ability to estimate and maintain accurate schedules and budgets
• Working knowledge of Adobe Creative Suite and uses and mechanics of creative softwares.
• Proficiency with Microsoft office applications.
• Knowledge of project management principles, processes and software.
• Excellent verbal and written communication skills.
• Strong management and leadership skills.
• Must be a U.S. Citizen and consent to a full background check due to our federal contract requirements.

We Offer:

Our benefits typically meet or exceed our competitors' packages. Ways we are unique?

• Ability to make an impact on people's lives, both internal and external to the organization.
• Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage.
• Remote work.
• Our company culture, which values balance and allows each employee to take leave as they require it to balance the responsibilities of both their work and home lives without worrying about depleting their available leave hours.
• We provide a floating holiday bank so you can celebrate the days you value.
• Generous matching retirement contributions and no vesting period starting the third month of employment.
• Dedicated training and development budgets to expand your expertise and grow your skillset.
• You can volunteer your way with paid time off.
• You can participate in Fors Marsh staff-led affinity groups.
• Our employees receive product and service discounts through the certified B Corp network.

Salary: $100,000 - $120,000

FM Career Map: Sr. Digital Project Manager I

Location: Remote, United States Residents only

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.