Business Process Engineer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

This position is in-office in Salt Lake City, UT

Job Profile Summary:

The Business Process Engineering team is responsible for developing and implementing academic business processes optimized to support the growth, service level, and cost performance needs of the individual colleges and functional practices of WGU.This team works very closely with the business analysts in the Education Technology team and the process owners within the Academic Operations teams to drive detailed redesign and re-engineering of current processes and to lead the establishment of brand new, breakthrough processes to ensure WGU's fulfillment of our Student Obsession mission and goals.

The Business Process Engineer (BPE) brings a deep working knowledge of Lean and Six Sigma tools to analyze and design optimized processes and value streams as a working member of our project teams. This position works to optimize the fine process details of very focused workflows and the groups of processes (systems) that drive value streams across multiple colleges or functions. BPEs work to model capacity, service levels, outcomes, and cost over time in conjunction with Finance and Operations teams to predict and prevent supply and demand imbalances leading to sub-optimized process performance.

The BPE role is a high-visibility position and requires technical process design/analysis/modeling skills, advanced team leadership, and communication skills.The position will be directly involved in the largest and most important transformation projects at WGU.

Essential Functions and Responsibilities:

• Responsible for being the Lean and Six Sigma tools and methodologies expert on project teams and process redesign teams.
• Performs detailed process analysis using Lean and Six Sigma tools to drive the design and implementation of optimized business processes for academic operations practices, functions, and colleges.
• Coaches, trains, and assists other team members and WGU employees in using process optimization methodologies and Lean/Six Sigma tools.
• Uses Project Management methodologies to plan workflows and work assignments to ensure the on-time completion of process design and redesign projects.
• Creates and maintains a detailed business process architecture mapping of the Practice's process.
• Develops measurement plans with high level and low level KPIs to identify efficiencies and prevent waste in the organization.
• Directs day-to-day process improvement work teams and project teams in using process optimization tools and data to ensure the best use of the team members' time. This includes leading, mentoring, demonstrating, and executing the tools and methodologies as needed to ensure the on-time success of the team.
• Designs and implements operational and data-driven decision support systems to establish and maintain a culture of execution and continuous process improvement (CPI).
• Supports process and cultural transformation by guiding stakeholders through change management efforts.
• Constructs and communicates project status reports at all levels in the organization.
• Collaborates with other professionals inside and outside the university to promote a positive, student-obsessed atmosphere.
• Consistently exhibits WGU's Leadership Principles
• Responds urgently to organization needs and exhibits excellent judgment to deliver results.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Knowledge of Lean & Six Sigma tools and concepts
• Solid understanding of quality Improvement methodologies
• Working knowledge/proficiency in Project Management Processes & Principles
• Fundamental understanding of Business Process Architecture Mapping
• Investigate appropriate resources and involve partners when appropriate. Future-oriented. Assesses what will help or hinder achieving goals. Focuses on what is essential.
• Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
• Draws on facts collected from a broad knowledge of WGU's goals and processes.
• Corrects behaviors and communication styles to meet the needs of a wide range of situations. Tackles obstacles appropriately. Comfortable with ambiguity.
• Accountable to others; does what it takes to get the job done. Actions are consistent with words. Follows through on commitments. Exhibits exceptional integrity.
• Displays commitment to the organization and personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately to champion ideas. Tells the truth directly and constructively.
• Self-directs with a strong tendency for action. Leads the way to improve performance or processes. Displays keen interest in students and organization.
• Serves students or employees in a considerate, respectful, and unbiased manner; approaches conflict proactively, solicits and shares feedback openly; listens empathetically and maintains composure.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree
• 2 years of experience in Business Process Optimization using Lean Six Sigma methodologies

Preferred Qualifications:

• Green Belt, Black Belt, or Master Black certification
• Experience in Data Analytics
• Experience supporting senior leaders and executive-level stakeholders

#LI-FP1

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.