Customer Resolution Manager

Satair Group
parental leave, paid time off, profit sharing
United States, Georgia, Atlanta
Nov 09, 2024
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminacion (Spanish) Job Description: Satair is looking for a Customer Resolution Manager to join our Customer Resolution Services team based in Peachtree City, GA. The Customer Resolution Services (CRS) is set-up in several Single Point of Contact (SPOC) groups composed of one Customer Resolution Manager (CRM) and up to four Customer Resolution Specialists (CRS). All of them act as SPOC towards their allocated customer portfolio. The CRM shall provide functional guidance and training to the SPOC group members. She or he shall be the reference in working on the portfolio towards customers. The CRM balances daily workload within the respective SPOC group, coordinating upstream activities and escalations. Meet the Team: You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric outlook. What we do is so much more than distribution, support and service; we deliver excellence when it's needed and where it's needed, so people all over the world can connect. Your working environment: Just outside of Atlanta is one of ten of Satair's global locations. Established in 1986, this site hosts Commercial, Human Resource, Customer Resolution Services (CR), Finance, Product Management, Supply Management Vendor Parts, and Planning team functions. How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking. Your challenges: Measures, analyses and utilizes key performance indicators (KPIs) on behalf of the SPOC group in order to manage material order activity and produces order activity reports for customers, account team and management. Is accountable for order processing, administration and management of material orders received from customers (airlines, OEMs and Lessors) and facilitates material stock dispatch from global resources (warehouses, suppliers, vendors, etc.) Is charged with material sourcing from Satair procurement and other business partners which includes constant monitoring and escalation. Develops solutions and takes decisions to ensure on-time material delivery to meet customer expectations. Clarifies spares technical queries utilizing technical documentation and/or liaises with technical and engineering departments. Willingness to take accountability within the own SPOC group and ability to motivate, guide and train group members and newcomers Provides consistently high quality responses to all customer related requests for all materials and related services to ensure the highest possible customer satisfaction. Will organize and conduct regular account meetings with customers, internal stakeholders, Satair Account Directors and others, to share information and keep a global view on your customers' activity. Your boarding pass: Apprenticeship or degree in Business Administration, Supply Chain, Logistics or Production 5+ years of work experience in customer service, logistics, supply chain or aviation industry Ability to understand customer's expectations to develop and propose creative solutions Analytical skills and working knowledge of Google applications and SAP Technical and process oriented background with the ability to understand and interpret technical documentation Must be authorized to work in the United States. Take your career to a new level and apply online now! A full job description will be provided to candidates whom progress to interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Satair USA, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: Flexible Job Family: Leadership ------ Job Posting End Date: 11.18.2024 ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported toemsom@airbus.com.