2UniFi-Enterprise Technology - Senior Digital Business Analyst

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity

When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our business relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

This type of position is ideal for someone looking to build a career in finance, banking, and technology. We will provide you training and coaching throughout your onboarding experience, as well as on the job. As you demonstrate success, there will be opportunities for advancement within our organization.

For this position, we are looking for a self-starting, results oriented team player to join us as a Digital Business Analyst Senior.

As a Digital Business Analyst Senior, you will be a liaison, facilitating communication and driving solutions for internal business units and stakeholders with external vendors and partners. You will be responsible for a variety of tasks including providing daily Product + Tier 2 Operational Support and oversight of the bank's digital products and services, as needed.

This position will follow a hybrid-working model (a combination of work from the office and at home based on manager discretion).

You will develop and implement solutions to:

1. Support business processes and automate work streams as appropriate.
2. Lead and provide direction on the planning, design and execution of department processes, procedures and training.
3. Analyze bank current and future system processes and/or procedures.
4. Recommended solutions to improve the client experience, increase productivity and efficiency. Work with internal stakeholders to determine business requirements and priorities.
5. Assist with workflow planning process including design, configuration/develop, testing and delivery of solutions.
6. Participate in the research and evaluation of potential new vendors and technologies, and as appropriate costs and user applicability with current vendors and partners.
7. Provide input/interpretation to business designs and requirements to determine optimal solutions.

Additionally, a Digital Business Analyst Senior, will follow policies and procedures; complete administrative tasks correctly and on time; support the Bank's goals and values; will perform other duties as assigned; benefit the bank through outside activities, participate in coordination of disaster recovery planning and preparation, build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.

Minimum Requirements:

• Bachelor's degree required in Business, Finance, Management or related discipline OR equivalent combination of education and related work experience.
• 5-7+ years of relevant job experience

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• Advanced degree or certification related to field
• 8+ years of relevant job experience in banking
• Experience with bank systems, project management, vendor partnerships and resolution of complex system issues

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

• Experience supporting processes and systems related to marketing, data and web analytics, online account opening, online banking, deposit and treasury functions, loan origination/loan servicing (including SBA), core system support, payments, cards, compliance (KYC, KYB, AML, BSA), and other bank functions as determined.
• Ability to make sound and timely decisions, to consistently deliver on commitments, and assume responsibility for results
• Ability to think creatively and meet challenges with resourcefulness
• Ability to prioritize competing demands and effectively manage multiple tasks and/or projects
• Take initiative to research and resolve problems prior to asking for assistance from Manager
• Well developed and proven organization skills with ability to utilize time efficiently
• Proficient in MS Office applications, including strong Excel skills, as well as Outlook, Word and PowerPoint.
• Strong knowledge of banking regulations.
• Strong analytical and problem solving skills.
• Well developed and proven organization skills with ability to utilize time efficiently
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instruction and speak clearly to associates
• Absolute discretion when dealing with confidential matters
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write procedures and correspondence, speak clearly to clients and associates
• Strong typing skills to meet production needs of the position
• Ability to perform extensive system configurations in banking platforms
• Ability to train and coach associates, as appropriate

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• Flexible scheduling: Hybrid office environment, manager permitting, with traditional hours
• Must be able to work at a rapid pace while sitting for long periods of time (typically no longer than 8 hours)
• Must be able to work overtime to the extent necessary
• Must be able to travel - estimated at 5% to 10% of the time

Incentive and Benefits:

This role is eligible to participate in our annual incentive plan.

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.

If this is what you believe in, then you're definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.