Export Coordinator

See yourself at Odyssey.

Join the team as our new Export Coordinator!

Who We Are & Why We're Hiring
Odyssey International Forwarding, a division of Odyssey Logistics & Technology Corporation ("Odyssey"), is a one-stop shop; a fully integrated, asset-light based company that provides a complete set of international freight forwarding services. Odyssey International Services delivers unparalleled service for shipments moving inbound from Asia through the Pacific Northwest to the Midwest and East Coast, with flexibility, expedient customer service and the best value. We offer customized solutions and build partnerships with our customers to ensure their business needs are met. Our comprehensive knowledge of import and export processes and regulations enables us to design tailored, cost effective end-to-end international transportation solutions.

Based in vibrant N. Charleston, SC, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role as we are experiencing tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The position of Export Coordinator will have primary responsibility to service new and existing customer base. Assure accuracy and completeness of quotes, services, documentation, and billing for export services. The Export Coordinator must be knowledgeable in NVOCC services, providing quote and operational services for both tank and container shipping opportunities. Establish and maintain new export business opportunities from both existing and new customer sources. Acquires necessary documentation and direction in a timely manner to serve customer needs. Arranging and tracking logistic services that assure accurate and timely handling of product by air/ocean carriers and customs, FMC and CFR regulations, IATA, and TSA Guidelines. Oversee and monitor the preparation of documents and assures complete/accurate files.

In This Role, You Will:

• Serve the customer needs and interact with all contacts, in a customer focused fashion at all times.
• Oversee/monitor/assist in the preparation of accurate customs export documents in a timely manner from source documents (checking for accuracy) taking responsibility for completeness, accuracy and timeliness of the transaction.
• Arrange shipping documentation, clearances, shipping mode, delivery, tracking, and notification.
• Assure that interaction regarding customs, air carriers, ocean carriers and domestic carriers is coordinated to arrange for handling of product from source to delivery.
• Communicate with exporter to assure that all information is accurate and timely, assuring compliance with requirements.
• Assure that complete and accurate files for documentation and compliance purposes are maintained.
• Assure that invoices are prepared and submitted with all appropriate charges, back up information/documentation and export package to customer in a timely manner.
• Respond to customer and/or agent inquiries in a timely manner. Provide timely shipment status updates to customer.
• Establish, maintain, and capitalize on export business opportunities.
• Obtain revenue goals in support of location and organization objectives.
• Make presentations and quotes to prospective and existing accounts to propose rate structure and service options.
• Maintain operational support for existing business and provide support for developing new business opportunities.
• Document/report all quotations and follow-up with clients and OISI management.
• Must present in a professional manner during interactions with clients. Employee will dress appropriately in a fashion that reflects the professional image of Odyssey International Services at all company/client related encounters.
• Work as a team member on other department processes and duties as assigned.
• Supports and actively complies with the security duties and responsibilities described in the C-TPAT Security Program and IACSSP document which was received and signed.
• All other duties and projects as assigned.

Qualifications and Requirements:

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

• Previous Export experience required.
• Must possess excellent business, negotiation and leadership abilities with excellent oral and written communication skills.
• Employee must have basic user knowledge of computer programs such as Word, Excel, Outlook, and PowerPoint.
• Employee must have or achieve through on-the-job training:

• Ocean and air freight industry information
• Carrier selection (ocean, air and domestic)
• Knowledge to identify specialized cargo (hazardous, OOG, overweight)
• Inco terms
• NVOCC terminology and methods
• Container specifications
• Export documentation
• Letters of credit and other banking documents
• Legalization requirements
• US Department of Commerce and State Department export licenses
• Other government agency requirements
• World Geography

• Ability to direct and empower staff to meet deadlines and successfully serve customer needs. Sales ability to interpret customer needs into a service "value proposition" and develop appropriate associated quotations. From conversations, written requests, and multi sourced information, individual coordinates and services customer account through written correspondence, phone, e-mail, and fax.
• Mathematical ability including multiple computations to arrive at pricing which meets percentage profit targets. appropriately compute cost/pricing factors based on customer product, mode of transport, fees, and handling. Appropriately add and compute fees, time zone and schedule computations. Perform weight and measure conversions as well as financial conversions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Location:

This is an in-office role based in N. Charleston, SC.

• 4500 Goer Dr, North Charleston, SC 29406, USA