Corporate Account Sales Specialist

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

The Corporate Accounts Sales Specialist (CASS) works directly and in tandem with the Corporate Account Manager (CAM) to fulfill required sales responsibilities and customer sales support functions at the Corporate Account level. Responsible for the overall coordination, implementation, execution, control, reporting, and completion of sales and customer support services. Ensures that customer requirements are met by managing expectations and following established procedures between Univar Solutions and customers. Partnered with Corporate Account Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations and Sales to timely complete internal sales and external customer support functions.

Key Deliverables:

80% of time spent:

• Process all customer pricing/material inquiries, requests, and maintenance, including system entry/modifications, cost investigation, margin analysis, index/formula pricing, supports/CUPS, forecasts, etc.
• Create and supply customer-specific price sheets as required per customer terms and conditions, including all modifications and additional required data.
• Create, monitor, and supply all regulation, documentation, survey, and sample requests as requested by customers or CAMs/Sales.
• Investigate and resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities or weight conversion issues.
• Create, modify, and supply all required CAM, Sales, or customer reporting.
• Investigate and provide resolution to any margin analysis inquiries received from the Margin Analysis team.

20% of time spent:

• Respond to and complete all required corporate account customer projects, including but not limited to pricing/AP portals, order/ship to location audits, and company/data/communication updates or process improvements.

Key Stakeholders:

Partner: Reason for Contact:
Corporate Accounts Commercial Manager Manager
Corporate Account Manager Pricing, Reporting, Product Approval, Documentation, Billing, Disputes, Projects, Customer Relationship Owner, Sales Lead, Partner, Collaboration
Customer Pricing, Reporting, Product Approval, Rebates, Documentation, Billing, Disputes, BIDs, Projects, Reporting
Customer Service Pricing, Billing, Disputes, Projects, Collaboration
Product Management Sourcing, Cost and Price Guidance, Market Intelligence, PIMs Requests
District Commercial Management Sourcing, Cost and Price Guidance, Market Intelligence
Pricing, Margin and Dispute Operations Pricing, Supports, Margin Investigation, Disputes, Corrections
Accounts Receivable Pricing, Disputes, Billing Errors/Corrections
Quality and Documentation Documentation, Surveys, Questionnaires
Corporate Accounts Leadership Team Results and Performance Reporting, Addressing Customer and Partner Concerns
Corporate Accounts Project Manager Collaboration, Customer Consolidator Program, Blending, Sustainability, BIDs

Financial Responsibility:
* Drive growth in Corporate Accounts business through efficient pricing processes.

WHAT YOU'LL NEED:

* Bachelor's degree or the equivalent in related work experience.
* 3+ years of experience in Chemical Distribution with broad product familiarity and general knowledge of organizational functions (customer service, sales, operations, procurement, etc.).
* Direct work experience in Customer Support or Sales Support.

Specialized Knowledge / Skills:
* Robust discernment with a thorough understanding of the chemical distribution business, including quality requirements, documentation, etc.

* Strong commercial competence demonstrated to communicate routinely with sales, customers, management, customer service, product management, and other key collaborators.

* Sound organizational, prioritization, and time management skills to handle diverse and significant requirements in high-pressure and time-sensitive situations.

* Strong oral and written communication skills for interface and collaboration with all organizational levels.

* Strong interpersonal skills, including diplomacy, tact, and discretion while interacting internally and externally.

* Ability to find opportunities to meet customer and team objectives, including but not limited to profitability, order accuracy, data integrity, etc.

* Ability to analyze pricing and order data, including profitability, logistics, order patterns, and incoterms to identify optimization solutions for Univar Solutions and the customer.

* Sound analytical, critical thinking and creative problem-solving skills articulated optimally with team members, partners, and customers.

* Ability to work and make decisions independently with minimal direction.

* Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and Microsoft Teams.

* Ability to navigate Univar Solutions systems (Salesforce, SAP, Tableau, SharePoint, etc.) preferred.

* Conveys a positive, can-do attitude with the ability to succeed in a fast-paced changing work environment.

Behavioral Competencies:

Competency: Definition:
Serious about safety Always displays active awareness of the environment and considers safety first in all business tasks
Together we win Works cooperatively and collaboratively within a team and with other partner groups to help achieve goals
Valuable to others Seeks and suggests ways to improve the work environment by actively listening and anticipating the needs of others
We do what we say Demonstrates accountability and integrity and persists in overcoming obstacles and challenges to meet commitments
Where people matter Recognizes the contributions of others while supporting a diverse and inclusive work environment and embracing opportunities for personal growth and learning

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe.

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.