Retail Market Manager

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Retail Market Manager is responsible for the overall management and function of the branches in their region. The position is a mentor and coach for ensuring execution on the delivery of financial services to Alerus consumer and business clients. The position also oversees and ensures daily operations of the retail branches are operating effectively and efficiently.

WHAT YOU'LL BE DOING:

• Lead, coordinate, and track the efforts of the retail team as they work to execute client needs.
• Ensure teams are adequately trained, have clear expectations, and are performing at an acceptable level. Identify training needs for further development of the team.
• Mentor and guide team and work with individuals on any performance related issues.
• Support all aspects of the client experience.
• Ensure resources are sufficiently utilized to consistently meet service level agreements.
• Assist with timely resolution of escalated client issues.
• Develop and maintain good working relationship, assist, and serve both internal and external clients.
• Schedule and lead team meetings to build collaboration and teamwork, provide information and lead training as necessary. Research problems and determine resolution relating to team functions. Identify areas for improvement and efficiency and work with suitable parties as necessary.
• Maintain knowledge of all Alerus products and systems pertaining to the position.

WHAT YOU SHOULD HAVE:

• Bachelor's degree in finance, accounting or a business-related field or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• 7 years of client service experience accountability with financial services industry.
• Managerial/supervisory experience with strong leadership skills.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.