Sr Administrative Assistant- Neurology

The Senior Administrative Assistant will perform complex diversity of secretarial and clerical duties under general supervision.

More specifically, the Division of Neurology is seeking an experienced Sr. Administrative Assistant to join our team in providing excellent customer service to our patients/families and providers. We are a large, complex division receiving a high volume of calls and patient portal correspondence, which need to be communicated to the care team accurately and in a timely manner. High degree of dependability, team-orientation, attention to detail and excellent service skills required. Preference will be given to those with academic medical center experience.

• Manage access to administrator by screening calls and visitors to determine appropriate course of action.

• Serve as a liaison, with delegated authority, between administrator and subordinate units by relaying instructions and information and

• following commitments through to completion.

• Interact and communicate with a strong degree of judgment and discretion.

• Research, develop and draft letters, memos, or reports to communicate the manager's decisions, ideas, and agenda.

• Identify and resolve problems that would not require manager 's direct involvement.

• Address issues in accordance with priorities, policies, commitments, and program goals of the manager.

• Utilize office equipment and other relevant technology (software and systems) to meet organizational needs.

• Research information to support conclusions and recommendations (for unusual and novel situations).

• Establish and maintain paper and electronic files and records for manager.

• Maintain manager's calendar , schedules and appointments without prior approval based on knowledge of manager's responsibilities and issues of importance.

• Locate and assemble information for various reports, briefings, and conferences.

• Make travel arrangements.

• Provide support in monitoring and reconciling departmental or program budget, tracks travel and office expenditures.

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Demonstrate an awareness of the program's operational structure, and manager's scope of responsibilities; work requires an awareness of specific functions and staff assignments within the organization.

• Demonstrate working knowledge of policies, procedures, and processes required within the organization.

• Demonstrate familiarity with rules, regulations, and laws affecting organization.

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance