1. Knowledge of computer software, including word processing, spreadsheet, E-mail, database, time accounting, etc.
2. Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
3. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
4. Skill in analyzing and solving arithmetical problems.
5. Skill in the operation of business office equipment.
6. Skill in working accurately with details.
7. Skill in verbal and written communication.
8. Ability to deal tactfully with sensitive or confidential information.
9. Ability to supervise.
10. Ability to act as inter- and intra-departmental liaison.
11. Ability to manage one's own time and the time of others.
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