International Casework Manager

Title: Refugee School Impact (RSI) Case Manager

Reports To: Refugee School Impact (RSI) Coordinator
Pay: $50,460 - $60,552 per annum - Full-time, exempt position
Office Hours: Monday - Friday; 8:30 a.m. to 5:00 p.m. Evening and weekend hours as needed.

The YMCA of Greater Houston has outstanding benefits including medical, dental, and vision insurance, long-term disability, life insurance, paid time off, and retirement paid by our Association upon meeting eligibility requirements.

Description
YMCA International Services, a unique branch of the YMCA of Greater Houston, serves Houston's significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. The Refugee School Impact Case Manager will be responsible for serving the refugee families participating in the RSI program.

Duties /Responsibilities
Responsibilities include:

• Fostering ties between the clients, YMCA, and community leaders
• Identifying outreach/recruiting opportunities and providing presentations to community groups
• Coaching clients one-on-one and in group settings
• Collaborating with other departments to recruit and manage referrals for refugee families
• Addressing academic and social challenges that prevent refugee students from realizing their maximum potential.
• Supporting refugee families by identifying and removing barriers to learning
• Addressing client's needs through referrals to other YMCA programs and intervention at the school.
• Supporting a direct line of communication between teachers and RSI staff when immediate intervention is required
• Facilitating dialogue between students, parents, teachers, and other school staff in order to strengthen communication and understanding between all parties
• Resolving any difficulties in the shortest time frame possible and to minimize and/or eliminate student absence from class
• Working closely with fellow RSI Case Managers to coordinate responsibilities and meet outcomes
• Using online databases daily to organize data
• Reporting suspicious and inappropriate behaviors and policy violations
• Following mandated abuse and incident reporting requirements
• Meeting timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets
• Welcoming new refugees with occasional airport pick-ups and occasional food distribution
• Completing other duties as assigned

Outcomes
The RSI Case Manager is responsible for the following:

• Serving 75 participants per year
• Documenting and reporting program participation in 75 applicant files

Requirements

• Degree in Education, Communication, History, or Social Sciences (or related field).
• Proven Research & Writing skills.
• Ability to create and manipulate documents and databases.
• Experience with international populations.
• English speaker with proficiency in an additional relevant refugee language (Arabic, Spanish, Kinyarwanda, Swahili, Burmese) preferred.
• Texas Driver's License; clean driving record; own vehicle; and applicable auto insurance.

How to apply: Apply on line at www.ymcahouston.org No phone calls or emails please. A YMCA International Services staff member will contact you to schedule an interview if you are a qualified candidate.

The YMCA of Greater Houston provides the following

• Highly competitive compensation
• Generous and flexible PTO
• Health, dental, and vision insurance
• Long term disability, basic life insurance, and other voluntary benefits
• 403 (B) retirement plan
• Free YMCA membership

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.