Product Operations Manager

Early Warning Services LLC
parental leave, paid time off, 401(k), retirement plan
United States, Arizona, Scottsdale
16552 North 90th Street (Show on map)
Nov 24, 2024
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Product Operations Manager is responsible for the strategic organization, quality control, and execution of the product and business cadences across internal and external stakeholders. The role will build, align, and motivate cross functional stakeholders to communicate and solve issues for the business and the benefit of the Zelle and Decision Intelligence Network participants. Essential Functions Bridge product, operations, and business and solve problems for the Zelle and Decision Intelligence lines of business. Problem-solve strategically, bring stakeholders together, bring relevant data and craft scalable processes that enable impact within a complex organization. This includes owners and customers who are external financial institutions. Own all assigned product and business cadences - objective, logistics, and outcome Own the planning calendar of events and drive the actions needed to ensure Product delivers high quality in a timely manner Own the efficiency of the product processes by identifying and improving areas of burden and waste Meet with key presenters or facilitators, give feedback on presentations and the "so-what" Drive the program management of highly complex areas that require many owners to work in concert to achieve a business result, including marketing, legal, finance, customer support, operations, and sales Create transparency around product cadences, maintain strong communications across various teams and align stakeholders around core objectives and key results Proactively assesses stakeholder and audience needs across the network to maximize outcome from cadences. Routinely leverages feedback into making processes more effective and outcomes more impactful Help product owners gather feedback and drive follow-up items to resolution Work with various operational teams to unblock product processes Work closely with teams across the organization to drive strong go to market strategies to attain product and business objectives Structure complex problems, develop hypotheses, conduct analyses, and drive actionable recommendations through a data-driven process Track overall product metrics and health to measure success and problem hot spots to achieving OKRs Manage product documentation, including release notes and internal use and organization. Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data Minimum Qualifications Education and/or experience typically obtained through completion of a bachelor's degree 8 years experience driving successful programs and bringing clarity to complex areas of collaboration Demonstrated impact in cross functional collaboration experience. Demonstrated experience in creating and reviewing "management consulting"-type presentations. Leadership skills: builds internal and external rapport for alignment on product strategy, execution, and results. Influences cross functional teams, executives and customer leadership with strong purpose, strategy, and product execution. Planning and Scheduling: Skilled in the art of working back from deadlines to determine critical milestones and deliverables. Must be a U.S. Citizen or U.S. National only. Background and drug screen Preferred Qualifications Management consulting experience Program or project management experience Prior experience working in payments, financial services or similar regulated industry. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Physical Requirements Early Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. The pay scale for this position in: Phoenix, AZ and Chicago, IL in USD per year is: $105,000 - $120,000 San Francisco, CA in USD per year is: $110,000 - $140,000 This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes. Additionally, candidates are eligible for a discretionary bonus, and benefits. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process! Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.