AV Technician II

Steptoe LLP
401(k)
United States, D.C., Washington
1330 Connecticut Avenue Northwest (Show on map)
Oct 24, 2024
Position(s) I am Applying for AV Technician II Steptoe LLP, a Washington, DC-based Am Law 100 firm, is actively seeking an AV Technician II to provide hands-on AV and level 1 technical support by partnering with the Epiq Site Manager for conference room support to resolve technical issues and supporting the Technology Center in a level 1 deskside support role in our Windows 11 environment. Essential Functions Sets up and takes down equipment for events hosted in the conference rooms. Operates, maintains, repairs, and adjusts AV equipment and instruments including, but not limited to Lapel microphones, handheld microphones, wall mounted cameras/speakers and Crestron panel technology. Sets up WebEx, Zoom, and Teams meetings hosted in our conference rooms. Resolves as many AV and level 1 deskside support incidents during the first contact and escalates incidents to a higher tier, as necessary. Documents incident status and solutions in Service Now tickets and Knowledge Base articles. Works with outside vendors for maintenance and troubleshooting. Advises on the use, limitations, design and construction of instruments and equipment. Performs other duties and responsibilities, as assigned. Minimum Qualifications High school diploma required. AV industry certifications a plus. A minimum of 2 to 3 years of AV support experience required. Law Firm/Professional Services experience a plus. Success Factors Ability to provide polite, friendly, positive and timely service and incident resolution. Ability to successfully work independently and as part of a team. Ability to prioritize and multi-task in a fast-paced environment. Ability to avoid common and frequent mistakes. Ability to recognize problems or situations that are new or without clear precedent; evaluate alternatives and find solutions using a systematic, multi-step approach; develop improvements and innovations to enhance performance. Highly responsive to initial requests and follows through on all commitments, both stated and implied; works diligently to ensure that everyone seeking AV and deskside support receives the highest level of service. Ability to maintain a flexible work schedule Knowledge of Windows 11. Ability to work under tight deadlines and stressful situations. Work Environment Non-Smoking environment. Available to work in the office 8:30 am - 5:00 pm Monday through Friday. Extra weekday and weekend hours may be required for special programs or events. Must be available to work beyond regular hours when necessary. The anticipated base salary for this position is $57,000 - $66,000. The actual base salary offered will be dependent upon the applicant's experience and qualifications, as well as other job-related factors, including but not limited to, relevant skills, education, certifications or other professional licenses held, and if applicable, geographic location. Steptoe offers a full range of benefits for you and your eligible dependents. Benefits currently include: medical, dental, vision, life, disability, dependent care, health care flexible spending accounts, 401K Plan, Profit-Sharing, Paid Time-Off and a robust Wellness Program. Steptoe LLP is an equal opportunity employer EOE/AA/Minority/Female/Disability/Veteran. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and expression, marital status, mental or physical disability, genetic information, or any basis proscribed by applicable statutes.