Ambulatory Informaticist

We are seeking an Ambulatory Informaticist to join our team! In this role you will serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development, implementation, training, and support of the electronic health record. The informaticist identifies and seeks approval for enhancement requests and assists in the prioritization and implementation process associated to this change. The role serves as a liaison between IT and end users and may assist with other applications as assigned.

Location: Waterloo, Iowa market

Why UnityPoint Health?

• Commitment to our Team - We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
• Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
• Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated forinfluenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health - Meriter requires Covid-19 vaccination or an approved exemption.

Client/End User Education

• Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
• Provide educational updates on clinical and/or registration/scheduling/billing applications to physicians, providers and/or staff through classroom sessions, 1:1 instruction, or using remote technology. May assist with education programs for other end users as needed.
• Identify and develop EHR workflows to support process changes and enhance the overall workflow of the clinic or department.
• Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality, regulatory or insurance requirements and incentives.
• Participates in pre-planning and on-site support activities associated with the onboarding of new providers and/or new departments.
• Communicate all EHR-related information to affected staff, physicians, and providers in a timely and effective manner, using a variety of methods when appropriate.

Assessment/Planning

• Oversee and assess EHR competency levels of staff, physicians, and providers, and recommend action to strengthen performance and increase efficiency.
• Interact with IT, clinic management and operational leadership to monitor effectiveness of training efforts. Monitoring may include routine review of reports and utilization data used in the development of action plans.
• Serve as chair and/or participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new programs. This may include agenda preparation, meeting coordination, and submitting timely minutes/documentation.
• Coordinate data and reporting needs with the end user and reporting team, as needed, and analyze data or submit reports as assigned.

Customer Service/Technical Support

• Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets.
• Identifies, tracks, and seeks approval for enhancement request, and assists in the prioritization and implementation of these system changes.

Education:

• Bachelor's degree in a healthcare related field or equivalent experience (minimum four years) in a medical practice management or healthcare related IT systems/training.

Experience:

• Preferred:
  • Nursing/clinical and/or medical/billing office background preferred.

License(s)/Certification(s):

• Valid driver's license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

• Writes, reads, comprehends and speaks fluent English.
• Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint.
• Experience with electronic health record functionality.