IT Manager

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

The Franklin College Office of Information Technology (Franklin OIT) is a member of the Dean's Office and employs more than 40 full-time employees and student workers. As a Help Desk Institute ( HDI) Team Certified Organization, Franklin OIT is dedicated to providing exceptional IT support and leadership characterized by optimism, accountability, teamwork, and continuous improvement. Franklin OIT offers a variety of college-wide IT services for free and cost recovery rates. The office is responsible for overseeing department-level and college-wide technology purchases including computer lifecycle, faculty start-up, and student technology fee needs.

Monday - Friday, 8:00 a.m. - 5:00 p.m. Some evenings and weekends may be required to meet project deadlines.

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

This position leads the Franklin OIT Systems Management team and is responsible for achieving the college's strategic vision for systems management and research-oriented systems and services. This position oversees multiple complex projects with a college-wide scope, requiring fiscal responsibility and careful coordination with institutional stakeholders and vendors. It involves excellent organization, problem-solving, customer service, and communication skills. This position provides managerial and technical leadership as it supervises, coaches, mentors, and manages five team members. This position oversees employee performance, training, a 24O7 on-call schedule, and services including technical support for faculty and staff for research and specialty service needs. This position includes technical support for the college's core infrastructure and contract client services and provides consultation on a wide array of IT services including server hosting and support, guidance on technology budgeting for grant proposals, and best practices for virtualization, data storage, and backup solutions. Other responsibilities include security management and compliance for the organization and researchers, and all aspects of server and systems support and management including, but not limited to hardware, software, deployment, networking, and security. It also includes complex enterprise server, storage, and networking hardware infrastructure, virtualization platforms, and specialty software. This position also participates in the Franklin OIT Helpdesk and provides advanced tiers of support directly to clients. Additionally, This position serves as a representative of Franklin OIT for various college and campus groups, striving for innovation and contributing to the development of college-level and university-wide IT standards and practices in alignment with relevant institution, system-wide, state, and federal guidelines, policies, and/or law.

This position includes use of advanced client services and computer/technology support skills. Applicants should be fluent with active directory, group policy, imaging, and other aspects of desktop management. This position has advanced server and network administration skills and fluent with active directory, shell scripting, virtualization technology, and server administration in a multi-platform environment
Technical

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.