Logistics Account Manager (Charlotte, NC)

See yourself at Odyssey.

Join the team as our new Account Manager!

Who We Are & Why We're Hiring

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology's specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Odyssey's multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements. Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.

Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company. If you are proactive, detail-oriented and have experience in freight sales, we would love you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The position of Account Manager will be responsible for maintaining and nurturing relationships with our strategic accounts, ensuring client satisfaction, and supporting revenue growth initiatives.

In This Role, You Will:

• Act as the primary point of contact for assigned accounts, ensuring their needs are met and expectations are exceeded.
• Identify opportunities for upselling and cross-selling additional services to enhance client value, focusing on strategies that drive profitability within the account.
• Analyze market trends and client data to identify growth opportunities within your territory, ensuring optimal positioning of services to capture new business.
• Develop strategic initiatives tailored to the specific needs of clients within the Account Managers territory, aiming to expand account share and enhance revenue streams.
• Build strong, lasting relationships with key stakeholders within client organizations.
• Partner with Sales to identify and pursue new business leads within the client enterprise.
• Collaborate with the Director of Account Management to develop and implement account plans that align with client objectives.
• Track and analyze account performance metrics, providing regular updates and insights to the Director of Strategic Accounts.
• Address any issues or concerns promptly, coordinating with internal teams to deliver solutions.
• Oversee the execution of logistics solutions for assigned accounts, ensuring timely and accurate service delivery.
• Coordinate with cross-functional teams, including operations and sales, to meet client requirements.
• Advocate for client needs within the organization, ensuring their feedback informs service improvements and product development.
• Participate in client meetings and presentations, representing the company's capabilities and value proposition.
• Ensure accurate and timely entry of account-related information into Salesforce, maintaining up-to-date records for reporting and analysis.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree in Business, Logistics, or a related field
• 3-5 years of experience in account management, sales, or customer service within the logistics or supply chain industry.
• Detail-oriented and organized, with excellent problem-solving skills.
• Establish and maintain relationships with key contacts at each Client
• Ability to "think outside the box".
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to identify issues/roadblocks and be proactive in development of solutions.
• Ability to drive high levels of collaboration with internal and external stakeholders.
• Ability to present a professional image with effective networking and people skills.
• Strong relationship management skills, with proven results in farming business growth.
• Excellent verbal and written communication & presentation capabilities.
• Excellent analytical skills.
• Knowledge of Salesforce.com, PowerPoint, Excel and other MS Office products are essential for this position.
• Ability to travel as necessary.

Location

Hybrid role based in Charlotte, NC

Benefits

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options
• Company-paid dental and life/disability Plans
• 401K with company match

• 1916 Ayrsley Town Blvd suite 400, Charlotte, NC 28273, USA