Student Financial Services Manager

Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. We are looking for individuals who are passionate about helping others learn, dedicated to serving students, and committed to the principles of equity and social justice. Western believes that serving the full breadth of our student and co-worker populations requires cultural competency and enthusiasm for diversity of all kinds. We recognize the intersectional nature of discrimination and are committed to counteracting these biases and eliminating the effects they have had on our students, co-workers, and communities. If you are a motivated individual who can contribute to excellence in teaching, learning, social justice and equity, please consider this employment opportunity at Western.

1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.
2. Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.
3. Student Success is the cornerstone of Western's culture and the college may assign employees as needed to other areas or additional duties to foster this success.
4. Management and Oversight of the Cashier's Office - Supporting Action/Task May Include:

• Provide leadership to Cashier's Office staff and oversee daily operations of the Cashier's Office.
• Work in conjunction with student services offices to resolve student related issues, maintain consistency and improve services to students.
• Work collaboratively with Registrar, Business Services office, and collection agencies
• Meet with students to resolve tuition payment issues.
• Provide student financial related information to auditors for annual audit.
• Maintain relationship with banks to resolve student financial issues related to student refunds, deposits and file transmissions.
• Work in conjunction with the Financial Aid Manager to ensure compliance with all federal and state regulations regarding the disbursement of financial aid.

• Work closely with IT Staff to test and install upgrades, patches, and fixes to the student information system.
• Maintain and update code tables in the student financials portion of the student information system.
• Oversee Touchnet cashiering system setup, security and training. Resolve any issues related to the Touchnet system.
• Oversee processing of annual 1098T's (tuition payment statements) Collaborate with the client reporting team to interpret and implement changes to client reporting requirements, resolve client reporting errors related to the student financials area and ensure deadlines are met with an error free file.

• Bachelor's Degree in related field with 3 yrs. occupational experience OR
• Education in related field combined with related occupational experience totaling 7 yrs. OR
• Related Occupational experience totaling 7 yrs.

• 5 years' experience
• Higher Education experience

This position reports to: Director of Finance

Starting annual salary range based on education and experience: $61,350 - $80,247

This position would include competitive salary, along with a wide variety of benefits available to full-time Western Technical College Employees. These benefits include: health, dental, life, retirement - Wisconsin Retirement System (WRS), voluntary vision, supplemental Allstate insurance (accident, critical illness and cancer), pet insurance, short-term and long-term disability insurance plans, flexible spending account for health & dependent care, employee assistance program (EAP), and tax sheltered annuity programs -457 & 403(b).

This is a hybrid eligible position that would allow for 1-2 days a week working from home after the training period.

Applicant review will begin: Monday, November 18, 2024

Start Date of: January 2025

Copies of Transcripts from regionally accredited colleges or universities are acceptable during the application process (originals will be required upon hire)

Western is accredited by the Higher Learning Commission. Our mission is to provide relevant, high quality education in a collaborative and sustainable environment that changes the lives of students and grows our communities. Western is committed to providing a safe and respectful workplace for all employees.

An Equal Opportunity/Access/Employer And Educator

Western Technical College is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. Reasonable accommodation will be provided in the job application process to enable a qualified applicant to have an equal opportunity to be considered for a job as is provided to all Western employees. If you want to request an accommodation please contact the EEO/AA Compliance Officer at (608)785-9274.

Non-Discrimination Notice
Western Technical College, in compliance with state and federal law, does not discriminate on the basis of age, race, color, national origin, disability, marital status, sex, including sexual orientation and gender identity, veteran status, genetic testing or other legislated categories in employment, admissions, programs, or activities. Western prohibits retaliation against any individuals who bring forth any compliant, orally or in writing, to the College or government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Western provides assurance that lack of English reading/speaking skills will not be a barrier to admittance and participation in the College. General inquiries regarding the College's non-discrimination policies may be directed to:
John Heath
Director of Human Resources
Western Technical College
111 7th Street North
La Crosse, WI 54601
608-785-9464
WI Relay: 711