Principal Associate, Process Management - Enterprise Services Risk Office

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation's top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, eData, Global Workplace Solutions, Emerging Payments, Ventures, and Tech. We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.

Process management is critical in delivering Capital One's mission to change banking for good. The Enterprise Services Risk's Process Management team plays a central role in bringing this mission to life for Enterprise Services lines of business.

In this position, you will play a key role supporting process-based risk assessments to identify and evaluate risks across various risk types, including technology and cybersecurity. You will collaborate closely with associates across all lines of defense, Enterprise Services Lines of Businesses, and other risk management teams to support the work related to further maturing process and risk management practices.

This role is highly visible and involves frequent interaction with senior leaders, including accountable executives, to drive meaningful change in our business partners' processes that can lead to not only risk reduction, but also better customer experiences.

Responsibilities:

• Support the ES Risk Process Management team to advise Enterprise Services lines of business to drive value during process-level assessments and reduce risk for Enterprise Services lines of business

• Analyze various business and risk data and information to proactively identify risks, trends, and process improvements

• Identify potential opportunities for business areas to enhance their process management capabilities, centered in risk management principles in accordance with Enterprise frameworks

• Stay current on regulatory environment changes, digital payments industry trends, and understand their impacts to our efforts

• Support risk assessment project delivery, including drafting risk assessment deliverables, reporting, and delivering meeting minutes; draft materials for senior management and other governance activities

• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices

• Participate in special projects for the team on a periodic basis

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 1 year of experience in the Financial Services or Technology industry or combination of both

• At least 3 years of experience in project, program, process or risk management or combination of both

Preferred Qualifications:

• 3+ years of Financial Services or Technology industry experience with working knowledge of related risk management and/or regulatory practices

• 1+ years of experience in consulting

• Process development, documentation or improvement experience

• Experience with Governance, Risk, and Compliance software tools

• Industry cybersecurity or technology risk certifications such as CISA, CISSP, CRISC, CISM, CGRC, PMP or other similar certifications

• Project or Program certifications such as PMP or PgMP

• Experience managing risks related to business continuity, cybersecurity, technology delivery, cloud architecture, and/or product management

• Experience in controls development, controls management, and reporting activities

• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

• At least 3 years of experience supporting, partnering and interacting with internal stakeholders

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).