STUDENT SUCCESS CENTER COORDINATOR #00092780

Student Success Center

The Student Success Center (SSC) at Missouri S&T offers holistic support to students through peer tutoring, success coaching, and student engagement initiatives. These programs empower students to succeed academically, develop essential skills, and thrive in their personal and professional endeavors. The SSC Coordinator will oversee the Success Coaching Program and play a critical role in promoting the SSC's services through outreach, communication, and social media strategies.

Key Responsibilities:

• S&T Tutoring Services
  • Collaborate with campus partners to promote S&T Tutoring and ensure broad student participation.
  • Design and implement communication strategies to raise awareness of S&T Tutoring services, ensuring effective outreach to students and fostering their active engagement with available academic support resources.
  • In partnership with the Senior Program Manager, monitor and track the success of S&T Tutoring through data analysis, adjusting course offerings and program effectiveness based on student needs and feedback.
  • Assist in coordinating tutoring schedules and ensuring resources are available to meet academic needs.
• Success Coaching Program Management
  • Oversee the Success Coaching Program, providing students with personalized academic support and guidance.
  • Supervise and train 10+ Success Coaches, ensuring they are equipped to assist students effectively in areas such as time management, goal-setting, and academic strategies.
  • Monitor the program's progress, gathering data and feedback to make improvements and ensure continued success.
  • Ensure the Success Coaches collaborate to provide comprehensive support for students facing academic challenges.
• Student Engagement & Program Development
  • Collaborate with the Senior Program Manager to plan and execute events that promote SSC services, such as workshops, seminars, and student engagement activities.
  • Develop programs that integrate soft skills like communication, teamwork, and problem-solving into SSC services, particularly through success coaching.
• Outreach & Marketing
  • Lead efforts to raise awareness of SSC programs and services through strategic outreach, both online and offline.
  • Manage the SSC's social media presence by creating and sharing engaging content that promotes services, highlights student employees, and showcases events.
  • Design and execute marketing campaigns that drive student involvement in SSC programs, including social media content, email campaigns, and promotional materials.
  • Collaborate with campus departments and partners to broaden communication about SSC offerings and create campus-wide awareness.
• Administrative Responsibilities
  • Manage hiring and payroll for Success Coaches, ensuring accurate and timely payments.
  • Develop reports and assessments to evaluate program performance, gather student feedback, and measure impact on student success.
  • Represent the SSC on selected campus committees and taskforces, contributing to broader student success initiatives and ensuring alignment with institutional goals.
  • Participate in team meetings, offering insights and suggestions for program improvements.

A Bachelor's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Bachelor's degree in Education, STEM, or Social Science

The anticipated hiring range for this position has been established as $18.61-$20.34 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 8
University Title: STUDENT SERVICE COODRINATOR I
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 573-341-4241.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.