HVAC Customer Service Consultant

First Supply is seeking an exceptional HVAC Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues?

As an HVAC Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to HVAC and/or general plumbing related inquiries about product application, technical service and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement.

We encourage you to take charge of your career and APPLY with First Supply TODAY!

Ability to read wiring schematics and assist customers with troubleshooting of HVAC equipment.
• Ability to read and understand blueprints and engineering drawings
• Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product; escalate critical issues to appropriate personnel
• Identify and propose solutions that benefit all parties involved, recommend products and provide service to customers, based on customer's specific needs
• Determine and set pricing on products and services as needed
• Provide accurate information regarding availability of in-stock items to customers; and communicate stock level issues to purchasing
• Meet customers to demonstrate and explain features of products; and instruct customers in use of products
• Accurately enter customer sales orders onto the business system
• Ensure product orders are shipped in a timeframe to meet customer's needs
• Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
• Other duties as assigned

• Three years of related experience or equivalent training in trade fields
• Higher education preferred
• Extensive product knowledge in HVAC
• Computer knowledge and skills
• Ability to assess customer needs and provide customer satisfaction
• Ability to communicate information and ideas effectively with customers by telephone and in person
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About First Supply

First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands!

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.