Help Desk Specialist

The Mechanicsburg, PA office of Modjeski and Masters is looking for a Help Desk Specialist with at least 18 months of specialized training in principles and techniques in computer technology.

Who We Are:

M&M is one of the world's Leading Bridge Engineering Firms, with a reputation for technical excellence and innovation that goes beyond current standards. Established 130 years ago, our firm is responsible for the design and maintenance of some of our nation's most recognizable structures. Services include fixed and movable bridge design, inspection and rehabilitation, and all facets of life-cycle maintenance, research, and code development.

We offer a very competitive base salary, company ownership in our ESOP, 401 K with company matching, and a full benefits package. Review our benefits page for more information. If you are looking for a great career opportunity with an established company experiencing significant growth, please apply.

Education

• Associate or bachelor's degree in computer science or relevant field (preferred)
  
  
  
  • At least 18 months of specialized training in principles and techniques in computer technology
  
  
  
  
• CompTIA A+ or Network+, ITIL Foundation, Certified Support Manager (CSM) certifications, etc. are a plus

Experience:

• 5-8 years' experience in IT
• Minimum of 2 years of experience working in a help desk or IT support role, with specific experience in Microsoft (MS) Windows environment
• Previous experience with engineering software is preferred (Autodesk and Bentley products, LUSAS, SAP, Bluebeam, etc.)

Knowledge, Skills, Abilities:

• Working knowledge of MS Operating Systems (Windows 10 and 11, Windows Server 2019 and 2022)
• Strong working knowledge of Endpoint Central and ManageEngine ServiceDesk Plus
• Proficiency with HP Laptops and Desktops
• Understanding LAN, WAN networks, DNS, DHCP, TCP/IP and VPNs
• Familiarity with SentinelOne Endpoint Security
• Working knowledge of MS Active Directly, MS Entra, MS Office 365, VMWare, Veeam Backup and Replication, DNS and DHCP
  
  
  
  • Strong working knowledge of DUO and Microsoft Authenticator
  • Ability to install/configure applications on iOS and Android mobile device
  • Understanding of IT security practices and data protection
  
  
  
  
• Excellent problem solving and critical thinking skills
• Strong organization, time management and prioritization skills
• Great customer service and interpersonal skills
• Strong communication skills (verbal and written)
• Willingness to work flexible schedules and travel occasionally
• Ability to lift up to 50lbs
• Other duties as assigned

Role Description:

• Receives e-mails, Teams messages or ServiceDesk Plus notifications from users having problems using business application, hardware and software issues, networking, security or user account problems
• Ascertains the nature of problem, determine whether problem is caused by hardware, software, or other IT related reason
• Escalates issues in accordance with defined procedures
• Assists users through problem solving steps
• Uses technical databases to research problems, and talks with co-workers to research problem and find solution
• Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment
• Configures new end user hardware and peripherals, installs required software according to company standards
• Manages user and computer accounts in Active Directory
• Provides accurate and complete answers to general use and administrative environment questions in a timely manner
• Communicates accurate and useful status updates
• Manages and reports time spent on all work activities
• Follows quality standards
• Able to work in a team environment

Candidates will have access to a hybrid working schedule, mentorship, a comprehensive employee benefit package, 401K, Employee Stock Ownership Plan (ESOP), and tuition reimbursement opportunities.

Questions regarding the position and/or application process can be sent to Recruiting Coordinator, Jamie Kibler JLKibler@modjeski.com

Candidates must be authorized to work in the United States

Employer is EOE/M/F/D/V. No third-party candidates please

*Wage Range Subject to change, based on total years' experience and educational degree