Technologist II, Client Services

Oceaneering Technologies (OTECH) develops, manufactures, and operates customized marine systems, shipboard equipment, subsea vehicles, and engineered solutions for commercial and U.S. military vessels.

Oceaneering Aerospace and Defense Technologies (AdTech) delivers solutions that enable humans to work safely and effectively in harsh environments - from underwater to the outer reaches of space. Our innovative solutions support the development and application of practical, cost-effective systems that meet our customers' challenges - from routine to extreme. Our experience and expertise across multiple industries uniquely positions us as a leader in the government, space, and maritime services markets. Our products and services meet the rigorous demands of the complex environments in which they operate, delivering results without compromising safety or reliability.

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

The Technologist II, Client Services will be responsible for providing IT support to all local and remote employees of the Hanover division, as well as to other divisions with the organization as needed. Annualized pay rate for this position is $90,000. to $105,000.

* Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment.
* Maintain access control of CUI/ITAR data.
* Help business operations utilize information systems to improve efficiency.
* Provide end-user support for all computer related applications.
* Configure, test and troubleshoot network connectivity for local and remote computers.
* Manage user account information and permissions.
* Prioritize and respond to IT support tickets within SLA requirements.
* Maintain accurate hardware inventory.
* Maintain, analyze, and repair hardware and software systems.
* Assist internal IT groups in support of the local IT infrastructure and VoIP services.
* Support and implement IT policies.
* Travel to support Oceaneering sites, both domestic and international.
* Plan and prioritize tasks to accomplish goals.
* Maintain a safe and clean IT working environment.
* Undertake specific projects as instructed by management.
* Assist with any other duties as and when required.

REQUIRED

* Bachelors' degree or equivalent combination of education and experience
* Minimum three (3) years' experience in maintaining computer hardware/software and working in a customer-oriented service environment,
* Have knowledge of: Computer imaging, Active Directory, Novell, Microsoft Office Suite, O365, Google Apps, videoconferencing equipment and applications, PeopleSoft, Enovia, AutoCAD, SolidWorks.
* Valid U.S. drivers' license
* Must be a US citizen or have Legal Permanent Resident card (green card)
* Must be able to obtain Department of Defense security clearance.

DESIRED

* HDI Support Center Analyst or ITIL certification.
* Security + certification.
* A+ certification.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

* Ability to interpret and follow technical procedures and governmental regulations.
* Ability to create procedural steps and guidelines.
* Ability to effectively present information and respond to questions from groups of managers, and clients.
* Ability to effectively communicate in both oral and written form.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Ability to use various information technology systems required for successful job performance.
* Ability to analyze situations accurately, utilizing a variety of analytical techniques in order to make well informed decisions.
* Ensures that important information from management is shared with employees and others as appropriate.
* Gives and receives constructive feedback.
* Ensures that others involved in a project or effort are kept informed about developments and plans.
* Ensures that regular consistent communication takes place within area of responsibility.

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors