Carrier Success Representative
Descartes Systems LLC | |
United States | |
Dec 05, 2024 | |
Descartes Unites the People and Technology that Move the World We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at www.descartes.com. Headquartered in Cleveland, Ohio, Descartes MacroPoint is a global freight visibility platform for shippers, brokers and 3PLs to get real-time visibility on the freight they have given to 3rd party carriers. Founded in 2011, Descartes MacroPoint's patented, automated load monitoring and tracking software provides load location visibility, predictive analytics, and an automated communication platform to truly enable "Manage by Exception" capabilities. Position Summary As a Carrier Success Representative at Descartes MacroPoint, you will play a crucial role in ensuring the successful onboarding and continuous compliance of carriers. Your primary objective will be to achieve the highest levels of data quality for your key account customers. In this role, you will proactively identify and creatively resolve carrier issues, ensuring they fully utilize and benefit from the Descartes MacroPoint product. Your efforts will play a pivotal role in improving overall customer experience and satisfaction through efficient carrier management and support. We are looking to hire 2 Carrier Success Representatives. Responsibilities: * Customer and Carrier relationships: Qualifications: Salary Range: $45,000 to $55,000 USD.Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Location: This is a remote opportunity, open to applicants authorized to work in Canada or the United States. Preference given to those bilingual applicants who speak Spanish and English. Join Us Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.Join a team that's committed to working with customers to conserve resources and enhance sustainability. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). |