Senior Field Service Technician

Are you interested in working for a company that puts your wellbeing first, providing comprehensive benefits starting on your first day, profit sharing, and 401k savings match? If yes, consider joining Marvin as a Senior Field Service Technician!

In this role you will provide after-sales support for Marvin windows and doors, collaborating with our customers to provide outstanding experience. Deliver outstanding service support for all Marvin brands in a safe, timely, and professional manner. Be accountable for use of company time, expenditures, vehicles, phone, computers, and tools; ensure they are maintained at the highest levels. Work as a team with other departments, sharing information as needed.

Applying the Salesforce scheduling software to build schedules. Verify and handle parts and tools needed for service work. Review work orders before traveling to the job sites to ensure materials are available. Demonstrates excellent preparation for jobs and consistently achieves high performance in the "first time complete" metric.
• Has the ability to run larger commercial or sophisticated jobs with coordinating supplies, equipment, job supervisor, and daily reports. Assist and train co-workers and new technicians in setting up weekly, timely schedules. Coordinating assistance from other technicians for multi-man jobs. Mentors fellow employees with training needs.
• Authoritatively expresses feedback on recurring issues and supplies comprehensive information for quality updates to R&D and Manufacturing. Regularly visits key dealers to establish good working relationships.
• Applying Fleetio to support vehicle preventative maintenance and improve work efficiency, while searching for cost-saving opportunities within the system.
• Collaborate with Inside Service to ensure profitability on Pay for Service jobs. Ability to promote the "Pay for Service" revenue-generating service program and pursues opportunities to sell the service.

• Approaches work with a continuous improvement mentality and encourages change for the benefit of the company. Prioritizes safety and consistently adheres to rules. The capability to build efficient weekly work schedules that do not have a negative impact on the company.
• Maintains composure in stressful situations; accepts feedback well and remains calm. Encouraging partnership and strives for results. Demonstrates an understanding of business implications and analytical thinking.
• Takes safety seriously with validated compliance of the rules. Always looks for opportunities to improve department functions. Recognizes ways to bring forward opportunities to grow revenue within service territory. Maintain a positive demeanor and innovative thinking to resolve service issues.

• 3-5 years of construction background. Window and door product knowledge; a good background in construction and installation practices.
• Must meet the Federal Department of Transportation medical certification requirements (Physical) and driver eligibility and excellent driving record
• Ability to meet physical requirements of the position including lifting up to 75 pounds and climbing ladders and scaffolding
• Proficient with computer entry and knowledge of Microsoft programs

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.