Head of Global IT Infrastructure

A career at Resilience is more than just a job - it's an opportunity to change the future.

Resilience is a technology-focused biomanufacturing company that's changing the way medicine is made. We're building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need.

For more information, please visit www.resilience.com

As the Head of Global IT Infrastructure, you will play a pivotal role in overseeing the design, implementation, and management of our worldwide IT infrastructure, ensuring seamless operations and optimal performance to support our global pharmaceutical operations.

• Lead the strategic planning, development, and execution of the company's global IT infrastructure roadmap in alignment with business objectives.
• Manage a team of IT professionals responsible for network architecture, server infrastructure, cloud services, cybersecurity, disaster recovery, and IT operations across 10+ geographic locations.
• Oversee Helpdesk and end user support organization, ensuring effective assistance and issue resolution for end-users.
• Implement and maintain disaster recovery plans and processes to minimize downtime and ensure business continuity.
• Collaborate closely with cross-functional teams to identify and implement innovative technological solutions to enhance operational efficiency, scalability, and security.
• Develop and manage the IT infrastructure budget, ensuring cost-effective solutions without compromising quality or compliance standards.
• Establish and maintain strong vendor relationships, negotiate contracts, and evaluate third-party services and technologies to meet business needs.
• Implement and operate ITIL-based standards and methodologies throughout the IT infrastructure.
• Solve complex problems related to IT infrastructure, providing strategic solutions and ensuring efficient resolution.
• Define and oversee IT infrastructure project management processes, providing leadership in project planning, execution, and delivery.
• Partner closely with the CIO and senior leadership in the development and execution of overall IT strategy.

Minimum Qualifications

• Extensive experience in Information Technology.
• Proven Information Technology experience directly within a Contract Development and Manufacturing Organization (CDMO) or pharmaceutical industry.
• Demonstrated success leading an Information Technology Organization within the CDMO or pharmaceutical industry.
• Proven track record in designing, implementing, and managing complex global IT infrastructure projects.
• ITIL certification, with strong expertise in ITIL practices and methodologies
• Experience in leading or participating in overall IT strategy development and implementation.
• Experience in leading Information Security and Network strategy within an organization.
• Familiarity and experience with managing large IT infrastructure budgets.
• In-depth knowledge of regulatory compliance within the pharmaceutical industry, including GxP/GMP (Good Practices/Manufacturing Practices) guidelines.
• Experience overseeing IT infrastructure across many geographic locations.
• Experience in overseeing IT Infrastructure aspects during M&A activities.
• Proven experience in cost and resource optimization within IT infrastructure management.
• Strong project management and oversight skills.
• End user support (Helpdesk) function management experience
• Expertise in disaster recovery program management.
• Experience in maturing Information Security programs (vulnerability management, strategy, response, etc

Preferred Qualifications

• Modern cloud certification preferred (e.g., AWS Certified Practitioner, Google Cloud Professional Cloud Architect, or other relevant certifications).
• Bachelors Degree in Computer Science or a related technical field

Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process.