Associate Director Campus Operations

Reporting to the Associate Dean of Finance and Administration, we are seeking an Associate Director of Campus Operations who will provide vision, strategy, and decision-making related to all aspects of campus operations and space planning and allocation. The Associate Director provides leadership and oversight in the planning, coordination, and operations of all of the School of Nursing's physical locations including leased and owned properties. The Associate Director of Campus Operations also plays an integral role in helping to set the strategic direction for SON campus operations and overall space planning. The candidate should be highly service oriented with strong interpersonal and communication skills that enable the incumbent to interact effectively with current and prospective students, full-time and part-time faculty and staff, the various facilities and maintenance teams, and the public. The Associate Director of Campus Operations will supervise one direct report and is responsible for the training and development of that position and assessing the future staffing needs of Campus Operations going forward.

Specific Duties & Responsibilities

• In collaboration with the Associate Dean, formulates and implements long and short-term campus facilities requirements, goals, and objectives for academic, research, and workspace for students, faculty, and staff.
• Develops a method for collecting data to inform decisions concerning space use/allocation, program planning, and technology needs (classroom, office, building use, etc.)
• Identifies supplies, equipment, furniture and technology needs for classrooms, offices, study areas, conference rooms and shared space and coordinates with JHSON functional areas to respond to those needs.
• Represents JHSON on all construction or renovation projects.
• Serves as a liaison to the School of Public Health ("BSPH") throughout the planning and construction of the new BSPH building to ensure that our interests are aligned and that the needs of SON will be met during and following construction. Disseminate information related to the project as necessary to ensure that the SON community remains informed.
• Collaborates with administrative and academic departments to develop an understanding of space and operational needs. Initiates project request forms for all improvement projects with BSPH.
• Collaborates with BSPH on vendor contract negotiations.
• Plans and coordinates office moves and remodels.
• Provides leadership and strategic oversight in maintaining the safety and security of building occupants. Conducts training sessions as necessary and keeps SON affiliates informed when policies, procedures, or protocols change.
• Evaluates, revises, formulates, implements and disseminates policies and procedures for campus operations and services, including but not limited to the purchasing of supplies, contracting with vendors, business continuity, space allocation, safety and security, and facilities management.
• Manages maintenance and repair issues and problems for JHSON. Enters all facility repair tickets into BSPH's Maximo system and tracks tickets from conception to completion. Inspects work when ticket is marked out as completed to ensure work is satisfactory.
• Manages telecom requests and changes for JHSON, entering tickets into the JH telecom system.
• Maintains key control and building access policies, procedures, and adherence.
• Authorizes and administers Card access for students, staff and faculty for JHSON.
• Builds and maintains SON Campus information website and portal.
• Updates and maintains the building directory to reflect all changes including new hires and separations.

Financial and Resource Management

• Works with BSPH and Associate Dean of Finance and Administration to develop short- and long-term budgets for deferred maintenance, building operations, capital projects and vendor contracts.
• Reconciles capital project and campus operations accounts. Tracks expenditures related to operations and facility costs for campus services and locations, meeting monthly with the Director of Financial Operations to reconcile accounts and analyze trends and patterns. Takes appropriate action to remedy variances from expected expenditure patterns.
• Develops and prepares quarterly reports related to any ongoing capital projects to inform leadership of the status, spending to date, and spending versus budget.
• Creates and maintains an annual inventory of all fixed assets - including furniture, fixtures and equipment. Manage surplus furniture storage and coordinate deliveries to and from the warehouse.

School-Wide Leadership

• Develops and maintains extensive collaborative and cooperative relationships with a wide array of stakeholders including SON leadership, faculty, staff, students, other administrative units within SON, BSPH, and JHFRE.
• Serves on and actively participates in committees at the school and university level which deal in operational issues, facilities management, crisis management, and response planning, and sustainability.
• Provides leadership and guidance including the day-to-day management of the operations of all SON Campus locations, ensuring that a cohesive team approach is applied to campus services and execution.
• Devises and executes a plan to integrate processes, procedures, communications and technology across all of SON's owned and leased buildings to ensure that operations and services are seamless and consistent regardless of location.
• In partnership with the Associate Dean, Finance and Administration, coordinates weather and other center emergency closings and schedule adjustments through school wide and campus-based communications.
• Implements and evaluates effective security protocols, crisis management response and emergency notification procedure, and business continuity planning across campuses.
• Develops and maintains the Crisis Management Plan including an appropriate communication and preparedness plan and emergency notification procedures. Plans include instructions for emergency evacuation of students, faculty and staff with disabilities. Collaborate with leadership across the East Baltimore and Unified Command structure and with colleagues and peers across the university to share best practices.
• Lead monthly Core Incident Command Team meetings and semi-annual meetings of the full Incident Command Team. Plan and conduct semi-annual training of the full team and conduct trainings specifically geared toward the responsibilities of the floor monitors.
• Integrate process for energy efficiency and sustainability facilities operations with University goals to achieve a carbon-neutral status in the coming years.

Special Knowledge, Skills, and Abilities

• Demonstration of strong written and verbal communication skills.
• Ability to interact effectively with a diverse population while displaying sensitivity and an acknowledgement of potential cultural differences.
• High degree of comfort with technology and professionalism when using electronic communication methods.
• Strong working knowledge of all JHSON divisions and programs or ability to quickly learn.
• Ability to gather, analyze, report, and make campus operations, facilities and capital project recommendations.
• Strong working knowledge and experience with purchasing and operating budgets.
• Excellent listening skills.
• Highly attention to detail.

• Bachelor's Degree.
• Five years progressively responsible years in a supervisory/leadership, operational management, crisis management or facilities role.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Extensive experience in facilities and operational management, preferably in a higher education setting.
• Experience with designing and implementing business continuity and crisis management plans.
• Trained in disaster recovery preparedness.

Classified Title: Associate Director Campus Operations
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,900 - $110,100 Annually ($86,501 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday 8:30 - 5:00
Exempt Status:Exempt
Location:School of Nursing
Department name: Finance and Administration Office
Personnel area: School of Nursing