Bilingual Branch Collections Specialist

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.

For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you'll consider us for future career opportunities.

If you are looking to make a meaningful impact in people's lives by bringing a personal touch to finances, join our team today!

Job Purpose

The Branch Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.

Why work at Regional?

• Regional offerscompetitive pay!We do our best to show that we value our team members!

• Eligible for amonthly bonus. Who doesn't love a nice cash reward for their hard work?

• Promotion opportunities available.

• All full-time team members have access tomedical, dental, vision and 401(k) benefits!

Duties and Responsibilities

• Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.

• Responsible for prompt and accurate response to customer's servicing questions and concerns.

• Assist borrowers with other loan maintenance requests.

• Input data and verify information to process electronic payments.

• Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.

• Properly document each customer interaction in the servicing system.

• Perform loan-related mathematical equations.

• Perform follow-up and research tasks to ensure problem resolution.

• Adhere to specific scheduling guidelines to ensure proper phone coverage.

• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.

• Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.

• Perform follow-up and research tasks to ensure resolution.

• Other duties as assigned

Minimum Qualifications

• 2+ years of collections experience

• Must pass pre-employment screening

• Bilingual English/Spanish

Preferred Qualifications

• 5+ years of collections experience

Critical Competencies

• Proficient in using MS Office and database software

• Strong customer service and problem solving skills

• Excellent verbal and written communication skills

• Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software

• Communication skills necessary to effectively identify process gaps and improvements to Management

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.