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Supervisor of Health Services

Telligen
United States, Iowa, West Des Moines
1776 West Lakes Parkway (Show on map)
Oct 25, 2024
The Supervisor of Health Services is responsible for supervising program staff. You will provide technical guidance and training to staff related to the contract/program operations. Health management services may include population health management, practice facilitation, medical/utilization management, case/disease/maternity management, and/or quality improvement activities. The position will be responsible for monitoring compliance per client and contract deliverables as well as service/accreditation requirements as applicable. Hybrid requirements: This role will report to the West Des Moines office on Mondays and Wednesdays. Tuesday, Thursday, and Friday can be remote. Essential Functions Supervises day-to-day operation of staff to ensure compliance with program protocols, state requirements and URAC accreditation standards as applicable. Ensures the operations of the contract/program are completed in a timely and satisfactory manner. Selects, develops, and manages employees to achieve individual, team, and organizational success. Ensures employee accountability through routine observation, performance measurement, and performance feedback. Fulfills Telligen's Management Philosophy that "Managers coach, engage, and support our people to achieve results". Performs audits or quality monitoring of staff to provide feedback on strengths and opportunities for improvement. Develops training protocols for staff and patient education tools to be used for orientation and ongoing education, which addresses operating protocols, URAC accreditation and/or state requirements as applicable, and workflow processes. Stays abreast of healthcare trends and changes. Actively manages a caseload with UM and/or CM Requirements Current, unencumbered RN licensure Graduation from a nationally accredited nursing program Four-year degree in business or health-related field and /or equivalent training and/or experience 3-5 years of clinical experience required Minimum of 5 years of experience in a leadership role or has demonstrated leadership capabilities. Utilization management experience preferred. Motivational interviewing skills are preferred. Knowledge of URAC and NCQA is preferred. Must be willing to obtain Case Management certification within 3 years of hire. Experience with case management and/or utilization management is preferred. COMMITMENT TO SAFETY As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination) Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions. Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us Are you Ready? We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity. Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win. Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other. Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away! Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. Telligen does not accept 3rd party solicitations from outside staffing firms.