Senior Administrative Assistant

• At least two years of experience in administrative, clerical, higher education or similar setting; or associate degree and one year of experience.
• Strong interpersonal skills including the ability to interface with students and families.
• Strong administrative abilities including familiarity with information systems and office management software. Interest and ability to learn new software as needed. Attention to detail.
• Ability to establish and maintain effective working relationships with faculty, staff, students as well as the general public.
• Ability to work with sensitive information
• Strong written and verbal communication skills

• Experience working with college students or working in a college or university setting.
• Experience planning and implementing events, programs or similar initiatives.

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

• Serve as front-line staff in the Dean of Student Office for questions and
• concerns.
• Utilize institutional knowledge to appropriately direct and refer students and their families who contact the Dean of Students.
• Use customer service skills to calm and reassure frustrated constituents and deescalate potentially challenging situations.
• Exercise discretion, sound judgement and empathy when interacting with faculty, staff, parents, and students on sensitive issues ranging in nature from the death of a student, death or illness of a family member or friend; students in crisis; medical issues, or financial issues.

• Provide administrative leadership for several complex processes within the Dean of Students area.
• This includes (1) Facilitating the distribution of academic intervention letters to faculty, (2) collecting and managing documentation related to student requests for Health Leaves, and (3) supporting key events including the UNH Student Awards.

• Provide administrative support for day-to-day processes in Student Life including calendar management, scheduling, reviewing copy, attending meetings and recording the proceedings, supporting professional staff hiring processes, managing paperwork, updating the website, assisting with purchasing and budgeting, managing office supplies, and organizing digital documentation.

• Provide more dedicated support to New Student and Family Programs initiatives such as June Orientation, Wildcat Days, Family Weekend, and Parent's Council during peak times of the year.

• Serve as a member of UNH committees on behalf of Student Life and the Dean of Students as requested.
• Other duties as assigned.