Technical Support Specialist - Field Operations

University of Arkansas
United States, Arkansas, Little Rock
2801 South University Avenue (Show on map)
Oct 25, 2024
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: 11/23/2024 Type of Position:Professional Staff - Project/Program Administration Workstudy Position: No Job Type:Regular Work Shift: Sponsorship Available: No Institution Name: Division of Agriculture of the University of Arkansas The University of Arkansas System Division of Agriculture is a state wide campus, with faculty based on University campuses, at Research and Extension Centers and in every Arkansas county. It consists of the Arkansas Agricultural Experiment Station (AES) and the Arkansas Cooperative Extension Service (CES), and is home to more than 1400 employees. The Division was established in 1959 and is headed by the Vice-President for Agriculture. The Division headquarters is located in Little Rock with the rest of the University of Arkansas System Administration. As an employer, the University of Arkansas System Division of Agriculture offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process and require reasonable accommodations, please contact the Division's Office of Inclusion, Access, and Compliance at compliance@uada.edu. For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-671-2219 or 479-502-9820. Department:Chief Information Officer Department's Website: Summary of Job Duties:Under direction, the UADA Technical Support Specialist is responsible for providing operational support in a functional area by gathering, analyzing, and preparing data; creating related reports and documentation; and providing technical assistance related to the operational function to management and internal clients. The UADA Technical Support Specialist is a key member of the ITS Field Operations team and a point of contact for Research Stations and Extension Offices across the state. This position works closely with the UADA ITS Helpdesk to provide remote and in-person technical support for UADA students, faculty, and staff using UADA computers, software applications, research equipment, and other services supported by the UADA ITS team. This position must identify issues, triage the problems causing the issue, and seek a solution using the needed resources of the UADA ITS team by coordinating with other UADA ITS technicians when needed. Qualifications: Minimum Qualifications Bachelor's degree Preferred Qualifications Bachelor's degree in IT, Computer Science or relevant field. Ability to travel to stations across the state. Minimum of two years' experience providing end-user support for current PC desktop and application software. Microsoft Office experience preferred. Proven experience as a call center technician or other customer support role. Tech savvy with a good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic computer/technical issues. Keen attention to detail, memory of patterns, and interest in problem-solving. Excellent communication skills. Proficiency in English. Customer-oriented and cool-tempered. Ability to support computer equipment such as workstations and portable devices. Knowledge, Skills & Abilities Ability to speak, write clearly & communicate ideas successfully. Ability to organize, plan, & prioritize work. Ability to attend to details while simultaneously handling multiple projects. Ability to analyze, interpret, & apply relevant regulations, policies, & procedures. Initiative to learn & maintain current knowledge in area of assignment. Physical & mental ability to effectively perform duties & responsibilities related to the job, which may include long & irregular hours of work. Additional Information: Candidates can live anywhere in the state as the UADA ITS team supports locations all over the state. Salary Information: Commensurate with education and experience Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Chris Lee Chief Information Officer clee@uada.edu All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Criminal Background Check, Motor Vehicle Reports Check The University of Arkansas System Division of Agriculture may conduct pre-employment background checks on certain positions for applicants being considered for employment. The background checks may include a criminal background check and a sex offender registry check. Required checks are identified in the position listing. A criminal background check or arrest pending adjudication information alone shall not disqualify an applicant in the absences of a relationship to the requirements of the position. Background check information will be used in a consistent, non-discriminatory manner consistent with the state and federal law. The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity:Manipulate items with fingers, including keyboarding Frequent Physical Activity:Driving, Sitting, Talking, Walking Occasional Physical Activity:Climbing, Lifting Benefits Eligible:Yes