Operations Program Manager Naming and Recognition Programs - Philanthropy

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

City of Hope's mission is to "turn hope into reality." Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments, and education.

The Office of Philanthropy's vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

The Operations Program Manager will support the development and implementation of strategic initiatives within the Naming & Recognition vertical of the Donor Engagement & Experience program.

Strategic Program Management:

• The position will be responsible for managing the operational performance of donor naming and recognition programs under the oversight of the Senior Director, Donor Engagement & Experience that leads the naming and recognition vertical. This position will:

  * Develop and monitor key performance metrics.

  * Develop and implement plans to achieve specified targets.

  * Coordinate and manage operational activities for the donor naming and recognition program.

  * Routinely report on performance to department leadership.

  * Manage the budget, timelines, and implementation plans.

Strategic Project Management:

The position will partner with the Senior Director, Donor Engagement & Experience (naming & recognition vertical) to manage day-to-day operations of City of Hope's donor naming and recognition programs across all system locations. This position will:

* Directly lead the management of core program services and initiatives from inception to implementation

* Serve as a liaison between facilities, external vendors, gift officers, and operational leads to ensure objectives are achieved

* Create and execute project plans, timelines, and budgets

* Manage daily tasks associated with implementation of initiatives, including direct communication with gift officers

• Establish routine reporting and templates to be used across the department

As a successful candidate, you will:

• Field inquiries from philanthropy colleagues seeking recognition opportunities for gifts that fall within the defined recognition levels.
• Create visual presentation materials for gift officer utilization with donors.
• Manage relationship with signage vendors.
• Oversee and manage signage fabrication and installations for gifts of $1 million+.
• Collaborate with gift officers for on-campus donor tours (in Duarte and Orange County), serving as a resource for naming opportunity conversations.
• Work in tandem with Donor Engagement & Experience colleagues, as well as Event Experience team, gift officers, facilities, and other stakeholders to support donor tours, naming events, and gift announcements.
• Work in collaboration with SDOD, facilities, and other system partners to bring new buildings online - creating naming inventory, pricing, and working with stakeholders to build complementary resources.
• Coordinate with facilities and other relevant staff to track and manage existing donor naming affected by renovation projects, ensuring consistency and adherence to donor recognition commitments.

Your qualifications should include:

• Bachelor's Degree in relevant field.
• 4 additional years of experience plus the minimum experience requirement may substitute for minimum education.
• Two years of experience managing a donor naming and recognition program within a healthcare or comprehensive cancer center setting required.
• Ability to work independently and as part of a team.
• Excellent human related skills required.

"City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location."

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE. #LI-RA