Manager, Monitoring & Evaluation

Position: Manager, Monitoring & Evaluation

Location: Remote; or, Los Angeles, CA (hybrid work environment) 

Employment Type: Full-time, Salaried, Exempt

Compensation Range: $90,000/year  –  $105,000/year DOE

Level: Manager II

Reports To: Executive Director, DigDeep Labs

Manages: Data Coordinators/Officers

Supported By: Operations team, Program team, Development team

Education/Experience Preferences: Bachelor's Degree, or equivalent professional experience preferred

Start Date: ASAP, open until filled

We Are DigDeep  

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020, in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County and East Logan PSDs in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities. 

The Opportunity

DigDeep is looking for a creative, collaborative, organized, and detail-oriented person to join our growing DigDeep Labs team as the Manager of Monitoring and Evaluation (“M&E”). Reporting to the Executive Director, DigDeep Labs, the M&E Manager will focus on the research, learning, and knowledge sharing elements of DigDeep’s community-led WASH projects. This position will support DigDeep’s mission by working closely with the Executive Director, DigDeep Labs to maintain and expand our monitoring & evaluation (M&E) strategy to best understand the effectiveness of our programs and advocacy work; identify monitoring and evaluation trends and innovations in the WASH Sector; and, collaborate with a variety of audiences in order to share technical and complex information. The work is both strategic and tactical, visionary, and detail-oriented and requires flexibility, forward-thinking, creativity, humility, patience, a discerning-eye, and efficiency. 

Key Responsibilities

This is what you’ll do once you join the team:

• Refine, plan, and implement M&E strategy integrating technical WASH expertise, geographical data, and cultural awareness to understand DigDeep’s impact on communities, policies, and mobilization efforts. 

• Manage and coordinate the development of interactive online tools to support both internal and external communication around organization-wide data about the communities we work with.

• Contribute to and support development and implementation of pilot projects of DigDeep Labs and/or collaborative working groups in the sector.

• Contribute to the building of DigDeep’s learning culture through supporting other departments and developing learnings within the workstream of DigDeep Labs.

• Partner with organizations and leaders within the organization and sector to foster working relationships and organize appropriate learning opportunities, especially as they relate to monitoring, evaluation, and learning. 

• Oversee the execution and monitoring of data policies, standards, and procedures, and foster a culture of ethical data stewardship and accountability.

• Work with the Executive Director, DigDeep Labs and the M&E team to research, plan, and implement optimizations of DigDeep’s data strategy and collection methodology including a framework that ensures the quality, consistency, security, and availability of data across the organization.

• Support the Executive Director, DigDeep Labs in preparation for meetings, webinars, and speeches related to our M&E work.

• Maintain a working knowledge of trends, best practices, and issues related to data, and M&E in US WASH sector.

• Assign, monitor, and evaluate workflow and job outputs of direct-report/s; training and coaching on an as-needed basis.

• Set work schedule and approve time of direct-report/s.

• Assist with ad-hoc projects and support other tasks/duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description. 

Competencies

• Excellent Communicator: Professional presence, strong written and verbal communications skills, typically represents both oneself and the company well in external facing situations, able to adapt and react appropriately to novel circumstances. Tailors communications and presentations to effectively reach the desired audience and with maximum impact, both internal and external to the organization. Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support understanding, problem solving, and planning. Brings apparent conflict, and possible resolutions, into the open empathetically. Demonstrates more than effective interpersonal skills. Checks for understanding of the communication by asking open-ended questions that draw out the listener’s understanding. Debates opinions, tests understanding, and effectively clarifies ambiguities and judgments. Explains the context of multiple interrelated challenges within functional area.

• Builds Collaborative Relationships: Harnesses strengths of team members to achieve optimal performance. Consistently fosters collaboration and respect among team members by proactively addressing elements of the group process that could impede the group from reaching its goal. Effectively mediates internal disagreements and finds workable solutions within conflict. Demonstrates high level of enthusiasm and commitment to team goals under difficult or adverse situations; encourages others to respond similarly. You have built and maintained relationships within and across functional areas, seen as a key collaborator throughout the company.

• Managing Change: Task/Strategy orientation. Seeks out opportunities for task /team/ functional area growth and innovation, may collaborate with cross-functional teams to better inform decisions. Anticipates obstacles from both team members and active projects, forecast and prepare contingencies. Establishes new structures and policies within functional area to plan and manage the orderly implementation of change. Effectively navigates uncertainties and incomplete information with a problem-solving mindset to identify appropriate strategies, creatively apply solutions, and uses a community-driven, sustainable approach. Champions new policies/ procedures/ strategies. Are a focal point for driving adoption both within functional area and across company.

• Fostering Innovation: You are innovative and adaptive and believe anything is figure-out-able. You propose and implement your own ideas and suggestions in order to develop and streamline processes.

• Initiative: Takes initiative to identify and solve gaps on individual team. Makes good decisions within their scope without seeking consensus. Describes future scenarios and related opportunities. Plans potential responses involving resource holders, peers, processes, and technology. Leads a timely response, seeking internal/external advice and consultation, and sustains progress through uncharted territories. Keeps responding to the challenge in spite of obstacles and setbacks. Identify and escalate process problems and collaborate on solutions.

• Technical Expertise: Has demonstrated ability and depth of knowledge with the technology in the desired technical area. Effectively uses and applies technical knowledge, and uses knowledge to identify solutions to existing problems.  Basic understanding of data security best practices.

Skills and Qualifications

We want to hear from you if you have:

• Bachelor’s degree, or equivalent professional experience required

• At least 5-7 years of experience in the WASH sector, and or a similar social sector with a focus on data, research, analysis, and knowledge sharing preferred

• Proficiency in MS Office Suite, Google Workspace required

• Experience with ArcGIS, Excel, Adobe Illustrator, R, Slack, Asana, Zoom preferred

• Experience with any data collection and management platforms (we use mWater) required

• High computer literacy, and tech savviness required

• Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations

• Organized, trustworthy, dependable, and highly detail oriented

• Self-starter, comfortable with autonomy, able to work independently and complete assigned tasks within established time frames required

• Experience/Willingness to work across various cultural contexts and communicating across cultural differences

• Knowledgeable and experienced in effective community development projects, especially regarding appropriate program strategies for rural, low and middle-income contextsExperience

• Willingness to travel, including but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Texas, DigDeep HQ, and additional locations up to 25% of the time

• Understanding of data security best practices preferred

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage to commensurate with level of position

• Generous vacation and sick leave

• 23 weeks paid Parental Leave

• Annual Professional Development Stipend

• Annual Wellbeing Reimbursement

• BrightPlan membership (Financial Wellness Benefit)

• Health Benefits

• Employee Offering: Medical, dental, vision insurance, 100% employer paid

• Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family

• One Medical membership 

• Life insurance, 100% employer paid

• Work laptop

• Monthly cell phone use allowance

• Monthly internet use allowance

• 15 paid holidays (including one week closure for Labor Day)

• Domestic travel 

• 401k retirement plan, with employer match 

Hiring Process 

For candidates who are selected to move forward, the interview process involves: one 30-minute phone screen; and two 1-hour virtual panel interviews.

Interested? 

When applying, please submit a thoughtful cover letter and resume. References should be available upon request. Applications will be reviewed on a rolling basis. No office visits. No calls please. Thank you.

DigDeep has adopted a COVID-19 vaccination policy to safeguard the health of our employees and community at large. Where permissible by law, candidates applying to work at DigDeep should be ready to demonstrate proof of receiving up-to-date COVID-19 vaccination as a condition of their employment.

In an effort to promote pay equity and transparency, DigDeep does not negotiate compensation outside of posted compensation ranges. DigDeep’s compensation is based on a variety of factors including, but not limited to: internal budget analysis, external market value, internal pay alignment, and annual merit increases. A candidate’s compensation history will not be used in determining compensation at DigDeep.

Please note that DigDeep cannot provide immigration sponsorship for this position.

DigDeep is deeply committed to diversity, equity, inclusion, and belonging. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. DigDeep is built on the principles of equity, transparency and the power of human experience. Your work will improve the daily lives of real people. We believe everybody should have the clean, running water they need to thrive. Join us, and we’ll close the US water gap in our lifetimes.

DigDeep is a certified Great Place to Work®