Sr. Manager- Content Development, Training

ESRI
$114,400-$176,800 USD
life insurance, vacation time, paid holidays, 401(k)
United States, California, Redlands
380 New York Street (Show on map)
Oct 25, 2024
Overview In this position, you will help Esri customers continue to learn about GIS and Esri technology by managing the teams that design, author, and update training materials that teach GIS concepts, skills, and workflows. You will work with technical staff who have knowledge of Esri software, experience in a variety of disciplines, and experience developing instructionally sound learning materials. Responsibilities Support the development of author, technical editor, and instructional design managers and team members Support content development processes for Training Services products Partner with the curriculum manager to prioritize course development projects based on resource availability, demand, and strategic need Provide performance feedback to personnel assigned to the team Recruit and train new talent as needed Monitor daily administrative concerns to include resourcing and staff allocation, time management, inter-team communications, and issue resolution Participate in interdepartmental and company-wide projects as needed Evaluate and stay up to date with new technology (web, graphics, e-Learning) Communicate with the Senior Learning Strategies Manager on staff issues, resource needs, team productivity, and assignment details Requirements 10+ years of experience in course development or curriculum design 5+ years of experience managing a team of five or more individuals in a production-based environment Ability to develop productive relationships with customers, colleagues, and management Proven experience with staff development and team building Superior initiative and the ability to work independently as well as in a team environment Exceptional written and verbal communication, presentation, and interpersonal skills Bachelor's in Geoscience, Management, Instructional Design, Education, or related field Recommended Qualifications Prior experience in multiple roles within a training organization, such as a course developer, instructor, technical writer, technical editor, documentation lead, or publishing/editing supervisor Experience with change management, workforce development, or human capital improvement Deep understanding of development or technical training material Knowledge of and experience applying the instructional design process Understanding of GIS and knowledge of Esri software Master's in Geoscience, Management, Instructional Design, Education, or related field #LI-SS2 #LI-Hybrid Total Rewards Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $114,400 — $176,800 USD The Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here. If you don't meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. 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