Executive Director of Operations - UnityPoint Health - Grinnell, Iowa

UnityPoint Health Information

RE-OPENED 12/19/2024:

The Executive Director of Operations reports to the Rural President and serves as a Senior Leader of the UPH-Grinnell team. This position is responsible for the overall management, development and planning of the operations in direct oversight for Facilities Management, Environmental Services, Therapy Services, Imaging Services, Fitness Center and Contracted Services. In addition, provides direct oversight for the following matrixed reporting: Health Information Management, Laboratory, Public Safety, Supply Chain and Pharmacy. The Executive Director of Operations will establish credibility as a strategic and operationally astute team builder who can develop high performing managers that will drive quality, customer service, market share and financial performance.

Clinic Leadership:

• Leads the ongoing development and enhancement of clinic operations
• Demonstrate knowledge of physician and staff benefits including communication with physicians and staff related to benefits
• Demonstrate knowledge of physician compensation plan including communication with physicians related to individual physician compensation.
• Lead the recruitment and retention efforts with the CEO

Finance Leadership:

• Oversees, directs, and organizes the work of the finance team
• Ability to direct the preparation of short-term and long-range plans and budgets based on broad corporate goals and growth objectives.
• Evaluates the results of overall operations regularly and systematically and reports these results to the CEO.
• Leads the development of the hospital's annual operating and capital budgets as well as monitoring progress toward specifically established objectives

Operational Leadership:

• Operational oversight of supporting ancillary services lines including; therapy, radiology, laboratory, nutrition services and sleep lab.

Business Development Leadership:

• Build and maintain critical external relationships with local employers, private practices, associations, professional societies, and organizations.
• Research and analyze target markets to develop strategic and tactical plans to grow the business.
• Analyzes current market position, capabilities, strengths and weaknesses, and identifies future opportunities for growth and development in the core, regional and referral market for each clinical service line.
• Manage several small to large scale integration projects simultaneously.

Basic UPH Performance Criteria :

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.
• Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.
• Takes appropriate action on concerns reported by department staff related to compliance.

Education:

• Bachelor's Degree in business administration, health care management, or a related field.
• Master's degree in business administration, health care management, or a related field preferred.

Experience:

• 5 years healthcare experience in executive level leadership with experience in hospital operations.
• Previous experience working with different physician operational models.
• Demonstrated results in a large, complex health system in a competitive market preferred.

Knowledge/Skills/Abilities:

• Must be able to read, write and speak fluent English; ability to write clear and concise, grammatically correct notes and business correspondence without supervision.
• Strong interpersonal skills; results oriented, team player.
• Extensive knowledge of reimbursement systems is preferred.
• Has the ability to communicate in oral and written form to numerous stakeholders; demonstrate the ability to accurately relay information to/from senior leadership, management, co-workers, physicians, and other hospital personnel in an understandable, polite and succinct manner.
• Must possess strong analytical skills to perform work assignments requiring attention to detail, confidentiality, precision and accuracy.
• Ability to demonstrate effective time management, organizational, and multitasking skills. The ability to work in an organized, efficient, and process-oriented manner.
• Professionalism.
• Problem solving.
• Interpersonal skills.
• Customer/patient focused.
• Advanced knowledge using word processing, MS Excel spreadsheet, email and web browser.
• Knowledge of patient care activities, hospital and outpatient environments and how the services and functions interact.
• Extensive knowledge of federal, state and payer-specific regulations and policies.
• Extensive knowledge of reimbursement systems is preferred.

Other:

• Valid driver's license when driving any vehicle for work-related reasons.
• Use of usual and customary equipment used to perform essential functions of the position.