Case Management Pilot Program Supervisor

JOB PURPOSE: The goal of the Case Management Pilot Program (CMPP) is to provide supportive case management services to assist non-citizens in addressing barriers to remaining compliant with Department of Homeland Security requirements. The CMPP Program Supervisor is responsible for oversight of the Case Management Pilot Program in the selected pilot site of Miami. The Program Supervisor will be responsible for the supervision of the following personnel: Case Managers, Clinicians and Program Coordinators; building and maintaining partnerships with consortium partners and other community partners; and ensuring the deliverables of the CMPP.

Reporting to the CMPP Program Director, this position will also serve as a member of Endeavors Migrant Services' leadership and will be responsible for implementation of leadership initiatives. Overseeing data reports related to successful outcomes of the CMPP, and directing staff efforts to fulfill program deliverables, will be key functions of this position.

The CMPP Program Supervisor will also be responsible for ensuring that program staff remain on track to hit goals for key program metrics, including case acceptance and client outcomes.

ESSENTIAL JOB RESPONSIBILITIES:

• Directly supervise the following personnel: Case Managers, Clinicians and Program Coordinators.
• Coordinate referrals to consortium and other community partners.
• Identify and help staff address client barriers to successful outcomes.
• Develop and implement written program guidance.
• Identify and implement supportive tools for program staff to succeed in their roles.
• Lead team meetings and energize staff to achieve program deliverables.
• Provide coaching and mentoring to all CMPP staff and address performance and personnel issues as required.
• Review data reports related to upcoming client court appearances and ensure that staff have necessary information to manage their caseloads effectively.
• Fulfill job duties for direct reports on an as needed basis.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's level education preferred in a human-services related field; bachelor's level education may be substituted for another education level and at least 3 years' experience in leadership or program management roles.

EXPERIENCE: At least one years' experience in leadership or program management roles, with 3 years necessary for candidates with less than a bachelor's level education.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion. Must be able to report to CMPP office a minimum of 1x per week, or more often as business needs dictate. Candidate may be permitted to work remotely from home the remainder of business hours at the discretion of Endeavors leadership.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

LOCATION: Must reside in or be willing to relocate to the Miami, FL area.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. This includes, but is not limited to: EOIR court locations, community partner locations, and Endeavors corporate locations. Bilingual in English and Spanish is strongly preferred.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.