Manager, Fundraising Intelligence & Analytics

About The Kennedy Center

"I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit." - President John F. Kennedy

The Kennedy Center is the nation's cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Why Join Us

We offer a comprehensive range of benefits to all full-time employees including:

• Staff offers for discount tickets
• Retirement plan with organization matching (after 1 year of employment)
• Qualifying employer for the Public Student Loan Forgiveness Program (PSLF)
• Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA)
• Annual Leave, Sick Leave, and Personal Days available immediately upon hire
• 11 paid holidays per year
• Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA
• Flexible work arrangements
• We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video!

Job Description

The Development Office at the Kennedy Center is a vibrant, dynamic, and creative group of more than 90 professionals responsible for finding new, creative, sustainable, and efficient ways to meet or exceed the institution's over $95M annual contributed income goal each year. These funds support the organization's extraordinary programming-world class performances on our many stages; local, regional, and national education programs reaching students, teachers, families, and budding artists; and community-driven social impact programming that upholds the legacy of President Kennedy in our role as his presidential memorial.

The Prospect Development, Intelligence, and Analytics team is a shared services division in the Development Office, using data-driven decision-making, strategic planning, revenue forecasting, pipeline analytics, and prospect research to inform, support, and evaluate departmental fundraising initiatives.

The Manager of Fundraising Intelligence & Analytics provides strategic direction for analytics solutions, data models, and reporting to inform departmental decisions and help grow the organization's fundraising revenue. This position provides benchmarks and insights to departmental and organizational leadership, collaborates closely with internal stakeholders and external partners on various projects, keeps the organization current with best practices, enforces institutional and departmental standards for data maintenance and hygiene, and ensures policies for prospect data management are well documented and understood by staff. The position has one direct report to facilitate project management and effective implementation of processes within the department.

Key Responsibilities

• In collaboration with the Director of Prospect Development, Intelligence, & Analytics, plan and implement the overall fundraising intelligence and analytics strategy in alignment with the department's funding priorities, with a focus on internal client service, maximizing operational effectiveness, and high data quality. Ensure processes and policies for prospect data management are well documented and understood by staff.
• Oversee the design and maintenance of dashboards, reports, and other analytics tools, utilizing emerging technologies to enhance data-driven decision-making for the department. Lead the interpretation of data analysis results and present findings to senior management and stakeholders.
• Conduct in-depth analysis to segment donors based on various criteria (e.g., giving history, demographics, geographic location, etc.).
• Design and implement predictive modeling techniques to forecast high-value donors and identify potential lapses to inform fundraising strategies.
• Analyze attribution data to measure the impact of different fundraising channels and campaigns on donor acquisition and retention.
• In partnership with the Systems team, manage the coordination of the Global Quarterly Report and other comprehensive analyses of departmental metrics designed to answer critical business questions and forecast future outcomes.
• In collaboration with the IT team, maintain the KC Score system by which prospects are scored in Tessitura. Implement a regular evaluation process to assess the system's effectiveness and identify areas for improvement.
• Supervise an Assistant Manager to serve as a project manager for prospect analytics work. As part of the departmental management team, understand, advocate for, and communicate the annual institutional/departmental priorities and strategic plan. Champion a data-driven culture within the organization, promoting the use of analytics in everyday business processes.
• Other duties as assigned.

Key Qualifications

• Bachelor's degree or applicable professional experience.
• Minimum of five years' experience in business intelligence, pipeline development, and fundraising analysis experience.
• Minimum one year of management experience.
• Familiarity with the philanthropic industry and best practices in fundraising. Specific familiarity with the performing arts is beneficial, but not required.
• Advanced proficiency in database management, Microsoft Excel, and other computer skills, as required.
• Experience with Tessitura strongly preferred.
• Familiarity with relational databases and ability to design reports from those databases using tools such as SQL. Experience with data visualization tools (Tableau, Quicksight, etc.) and other analytics tools strongly preferred.
• Experience navigating large, complex organizations, and collaborating across teams to achieve shared goals.
• Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.

Additional Information

Position is eligible for flexible work arrangements. Candidate must be local or willing to relocate to the DMV area.