Manager, Residuals Processing

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members' work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work.

What You'll Do

The Manager, Residual Processing is responsible for planning, organizing, and overseeing personnel and processes within the Residuals Processing Department to ensure high-quality service in all areas related to Performer residuals. This Manager also takes on operational responsibilities in the Director's absence.

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)

Supervise the residuals processing team. Manage, train, mentor, and evaluate direct reports
• Oversee daily operations, workflow, and scheduling to ensure streamlined, consistent, and error-free processes for all staff.
• Provide feedback to staff on work quality and productivity.
• Review and update process documents maintaining up-to-date department function map for training and process improvement.
• Analyze processes for efficiency and effectiveness, recommending and implementing improvements. Recommend solutions for improving information flow, systems, staffing, and resources.
• Address performer inquiries regarding residual processing via phone and/or email.
• Keep the Director informed of department progress, workflow issues, and performer concerns.
• Collaborate with senior management to define departmental goals and needs.
• Generate monthly reports regarding department status (Residuals Processing).
• Assist in resource management, including scheduling, timecard approvals and equipment allocation.
• Maintain relationships within the organization and with external counterparts to meet goals and provide optimal member service.
• Manage projects and initiatives to completion.
• Perform other duties as needed

What You'll Need

We want to make sure you're successful. To be considered, you must have:

(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

• Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally.
• Must be available and willing to work extended hours (including weekends) as SAG-AFTRA determines necessary to meet business needs.
• Work with a strong sense of urgency.
• Excellent customer service skills.
• Able to negotiate with tact and diplomacy.
• Strong attention to detail, creative problem solving skills.
• Excellent delegation and follow up skills.
• Ability to get the team to execute the priorities laid out, and be a good role model, consistently exhibiting the highest level of professionalism and integrity.
• Must be proficient in Microsoft Office/Google Suite and PC applications.
• Capable of working effectively under pressure, and to organize, prioritize and coordinate multiple tasks under daily deadlines.
• Must be able to work independently and as part of a team.
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members.
• Hold yourself and others accountable for maintaining high standards of performance and integrity.
• Capable of taking direction from more than one supervisor.
• Must be able to work in a challenging environment where constructive feedback from others is welcomed and received professionally.
• Must maintain regular and acceptable attendance.
• Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs.

MINIMUM QUALIFICATIONS:

Education and/or Experience:

• Undergraduate degree and/or 5+ years relevant work experience or equivalent combination of education and work experience.

Preferred Background:

• Entertainment industry experience in distribution and/or business affairs
• Comprehensive knowledge of motion picture and/or television distribution business environment
• Previous work experience in a financial services or trust or royalties and residuals administration
• Prior experience in Customer Service
• Minimum of 5 years of experience or knowledge in residuals processing

What You'll Get

We are a great place to work because we offer:

• The annual salary for this position is $75,862.00 along with excellent employee benefits and perks.
• Colleagues that are passionate about what we do and how they contribute to our mission
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans
• Generous pension plan
• Employee discounts and perks