Specialty Pharmacy Technician Coordinator

MedStar Health
United States, Maryland, Elkridge
Nov 08, 2024
General Summary of Position The Specialty Pharmacy Technician, Clinical Coordinator serves as a crucial link between healthcare providers, patients, payors and pharmacies, facilitating seamless communication and coordination to ensure optimal patient care. Primary responsibilities will be to streamline the complex process of ensuring access to prescribed medications, catering to patients with unique healthcare needs. The Clinical Coordinator may assist in all areas of clinical operations, including benefits investigation, prior authorization, copay/foundation assistance, onboarding new patients, delivery coordination, drug replacement services and telephonic outreach for prescription refills. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Ensure compliance with governmental and accreditation regulations. Demonstrates behavior consistent with MedStar Health's mission, vision, goals, and objectives. Assists healthcare providers in navigation of the prior authorization and appeals process; researches, documents, and submits appropriate information to insurance payors; resolves issues and discrepancies, and follows each through to completion Fosters strong relationships with healthcare providers, including physicians, nurses, pharmacists, and payors to facilitate efficient communication and coordination of care Proactively tracks patient refills coming due, proposes orders to providers, escalates clinical issues to a pharmacist as required, performs outreach to patients to ensure coordination of all aspects of medication management. Researches options for copay / foundation assistance, drug replacement services and patient financial counseling; facilitates enrollment and / or connects patients to available resources Proactively tracks and (re)completes prior authorization and patient assistance enrollments that are due to expire Performs patient onboarding, benefits investigation, order entry, and delivery coordination activities Ensures patients are equipped with resources (clinical/financial/educational) to maintain adherence to their medication action plan Minimum Qualifications Education High School Diploma or GED required Experience 3-4 years pharmacy Technician experience in a retail, mail order, or specialty pharmacy required 1-2 years customer service or equivalent experience preferred Licenses and Certifications PTCB - (Pharmacy Technician Certification Board) Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) upon hire is required Successful completion of the ExCPT (Exam for the Certification of Pharmacy Technicians) upon Hire required and Pharmacy Technician licensure or registration as required by the state in which the pharmacy is located upon hire required Knowledge, Skills, and Abilities Basic computer skills Basic math skills Excellent verbal and written communication skills Excellent customer service skills Excellent problem solving skills This position has a hiring range of $22.04 - $38.41