Communication Operations Manager

The Opportunity:

As a defense mission professional, you ask questions others don't. You understand the nuances of complex situations. You use your skills to think bigger and push further, solving complex problems. We're looking for an expert like you to create solutions for missions that keep our nation safe. You will serve as part of a team of deployment, resourcing, and support experts.

This role is an essential part of the United States effort to build a persistent forward presence in the theater. You will assist a DoD client in establishing and maintaining an enduring knowledge management and information systems architecture, for a dispersed workforce, operating in a non-standard, OCONUS location, in a bilateral setting on a rotational basis. You'll provide varying levels of support from early identification of personnel needing systems support, training, and deployment, to managing emerging systems issues, to customer support, process improvement, and facilitate support for information systems operations for U.S. service members entering and departing the region. You will assist personnel with onboarding, movement, and operational activities, ensuring a positive and seamless experience joining and acclimating to the forward unit. You'll establish knowledge management procedures, conduct in-country coordination for personnel support, communicate with forward entities, and support crisis-action duties and responsibilities.

Join us. The world can't wait.

You Have:

• 3+ years of experience with supporting knowledge management operations and maintenance for secure DoD information management systems

• Experience with the Windows Operating System and Active Directory

• Ability to work shifts, including nights, weekends, and some holidays, as necessary

• Ability to travel quarterly into the Indo-Pacific region

• Ability to install, configure, and operate workstation, telephony, video, and mobile hardware and software, including more established communications, such as sat phone, as required

• Ability to resolve escalated teams and member issues quickly, efficiently, and within policy guidelines

• Secret clearance

• HS diploma or GED

• Ability to obtain DoD 8570 or 8140 IAT Level II Baseline Certification within 30 days of start date

Nice If You Have:

• Experience with Azure

• Experience with Terraform, Kubernetes, or Docker

• Experience with the Atlassian tool suite, including Jira and Confluence

• Experience with Agile development techniques and ceremonies

• Knowledge of Site Reliability Engineering concepts

• Ability to be flexible, exercise initiative, innovate, and take poorly defined problems and convert them into questions for which practical solutions can be defined

• Ability to succeed in an ambiguous and fast-paced international environment with culturally diverse groups

• Ability to prepare and modify documents, including correspondence, drafts, and emails

• Ability to maintain electronic and hard copy filing systems

• Bachelor's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.