Onshape Education Customer Success Intern

PTC
United States, Massachusetts, Boston
121 Seaport Boulevard (Show on map)
Oct 28, 2024
Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Your Team:The mission of the PTC Education team is to empower students and educators to succeed in the next generation of industry where physical and digital worlds converge. PTC Education offerings prepare students to design, manufacture, operate, and service things for an increasingly smart, connected world, with a focus on SaaS technologies. The Education team at PTC is a mix of designers, creators, engineers and educators exploring modern EdTech solutions. As the Onshape Education Customer Success Intern, you will work closely with the Onshape Education Customer Success team and larger education team to identify and implement processes crucial to expanding and consolidating the Onshape business. In turn, you will be directly impacting and improving the education business by optimizing our internal processes and reports. Our team is highly collaborative, and you will work regularly with members across the PTC Education organization. Your Impact:The Onshape Education Customer Success Intern is a key member of the North American Education Customer Success team as this individual is directly responsible for maintaining efficient and accurate documentation and processes for Onshape customers. In this role, you will work directly with our Onshape customer success representatives and technical advisors to ensure that our processes are documented accordingly and up to date. You will be involved in the execution and measurement of internal enablement efforts and those directed at customers. This role is vital to ensure the quality of internal processes documentation for the PTC Education team and it directly impacts the timeliness of our services. Your Day-To-Day: Work directly with members of the Customer Success team to ensure the identification and collection of customer success stories Assist with gathering customer feedback and quotes to create testimonials that can be shared externally Work closely with our Customer Success reps to ensure all internal and external facing processes are correctly documented and updated Assist Onshape Education Customer Success colleagues with day to day activities Prioritize emails sent to our support email address and collaborate with different teams to ensure that customer requests are being answered and expectations met Generate and create reports in Excel, Salesforce and other systems Your Qualifications/Skills: Should be pursuing a Bachelor's degree in Business Administration, Marketing, Management, Business Development or related fields Ability to prioritize, multi-task and manage time effectively Strong understanding of Microsoft Office Applications Ability to deal with ambiguity and work independently Understanding or experience working with SaaS related products Interested in the field of Customer Success and how it relates to the customer experience and journey At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."