RN Care Manager (Bilingual)

Are you passionate about making a real difference in the lives of patients with chronic kidney disease? As a bilingual RN Care Manager, you'll empower members to manage their health, offering personalized support that helps slow disease progression and minimize the need for costly interventions.In this role, you'll collaborate with healthcare providers, dialysis teams, and other professionals to create individualized care plans, educate patients, and coordinate their transitions to dialysis. Your work will primarily be telephonic, using motivational interviewing to engage patients in their care and reduce hospitalization risks. We're looking for empathetic, proactive problem-solvers with strong communication skills and the ability to adapt in a fast-paced environment. Join us in delivering high-quality care while contributing to program improvements and impactful initiatives.

Note: This position is 100% remote, with multiple openings available! Candidates outside the Eastern Time zone must be willing to work Eastern Time hours.

What you will do:

• Collaborate with clinical and non-clinical staff and other members of the patient's health care team to develop individualized interventions to meet the member's current needs.
• Communicate and coordinate with the member and appropriate members of the patient's health care team in developing, executing, and reviewing results of care coordination efforts.
• Utilize motivational interviewing techniques to influence members to engage in their own care.
• Collaborate with providers and members to ensure an optimal and successful transition from chronic kidney disease to dialysis.
• Partner closely with providers and dialysis clinics to identify and mitigate hospitalization and mortality risk for members.
• Participate in quality improvement activities and project-based work including practice, clinic, and community-based education initiatives.
• Evaluate program processes and make recommendations to management that will improve the effectiveness and efficiency of the program.

What you will need:

• Registered Nurse (RN) required with active unrestricted licensure in practicing state, with a willingness to obtain additional state licensures as needed; a clear and active Nurse Licensure Compact (NLC) is also required
• Associate Degree in Nursing (ADN) required; Bachelor of Science in Nursing (BSN) preferred.
• 2 to 5+ years of Nephrology Nursing and/or Case Management experience, with experience in a role related to patient education and/or case management preferred.
• Bilingual proficiency (Spanish) required.
• Must have knowledge of teaching-learning process, principles, and methods of adult education.
• Proven understanding of renal and diabetes disease process and current management practices.
• Familiarity with telehealth platforms and electronic health records (EHRs).
• Demonstrated knowledge of healthcare regulations, including HIPAA, with a strong commitment to patient confidentiality and ethical care.
• Excellent communication and interpersonal skills, with the ability to establish rapport and convey empathy over the phone, as well as proficiency with explaining complex medical information in simple terms
• Empathetic and culturally competent, able to quickly build trust and maintain a patient-centered approach with diverse populations.
• Ability to prioritize tasks, manage workload, and adapt to rapidly changing situations and patient needs.