Manager, Veterinary Services Staff

ASPCA
United States, New York, Pawling
Dec 18, 2024
Summary: Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Manager, Veterinary Services Staff at the ASPCA's new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you! The individual in this role is responsible for overseeing the R&R Center's team of Licensed Veterinary Technicians (LVTs) and Veterinary Assistants, developing, implementing and overseeing daily monitoring processes, meticulous data collection, and ample and open communication within and between teams. The successful candidate for this role is an experienced Veterinary Assistant or Technician and a talented and experienced people manager. The Manager, Veterinary Care Staff collaborates daily with colleagues on the behavior and operations team and believes strongly in the benefit of integrated care for sheltered dogs. Recovery & Rehabilitation Center Overview & Upcoming Launch The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD. This position has a target start date of 1/13/2025 and is remote until the facility is ready for occupancy in May of 2025, after which it will be an in-person position based in Pawling, NY. This position requires the incumbent to live within a commuting distance to Pawling, NY by May 1, 2025. Responsibilities: Responsibilities include but are not limited to: Functional Duties (35%) Sets the standard for high quality, compassionate care, low-stress handling, and cross team collaboration Holds LVTs and Veterinary Assistants to a high standard of performance, care, handling, and collaboration Maintains excellent working knowledge of veterinary orders and protocols and monitors staff adherence, providing coaching as needed Conduct regular trainings for team members Demonstrates proficiency in technical skills, including but not limited to venipuncture, catheter placement, administration of oral and topical medications, diagnostic testing procedures, and obtaining radiographs Monitors the care and treatment schedules of every animal to ensure timely delivery of care Observes animals closely for signs of illness, injury, and/or poor medical welfare, documenting and communicating concerns effectively and appropriately Assists in the collection of animal cruelty evidence from living and deceased animals through clinical forensic examinations and necropsies Maintains chain of custody and follows procedures and protocols for forensic evidence storage, transfer, and disposition Communicates openly with colleagues in other areas, sharing behavioral and environmental observations clearly, using objective language Serve as translator between the veterinary team and non-medical staff, volunteers and fosters, explaining the medical condition of animals in clear, easy to understand terms Assists with humane euthanasia as needed People and Program Management (50%) Maintains master list of veterinarian orders and protocols, working with the Senior Director, Veterinary Services to ensure all protocols are clear, up-to-date, and used as intended Collaborate with behavior and sheltering colleagues to ensure holistic, balanced care for animals and facilitate open and ample communication across teams Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities, including the controlled substances log Arrange tasks and resources effectively to optimize workflow and ensure efficiency Set clear, achievable team goals, inspiring and motivating team members to perform at their best Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals Work with R&R Center leadership and the People Team to recruit, hire, and onboard new employees, and contribute to workforce planning Collaborate with R&R Center leadership and the Learning & Development Team to identify training needs and provide opportunities for professional development, tracking the continuing education needs for each direct report Collaborate with R&R Center leadership to develop, implement, and evaluate employee recognition milestones and engagement initiatives Gather quantitative and qualitative data to assess performance and outcomes of internal processes, using results to recommend changes Operational and Administrative Duties (15%) Represents the Veterinary Team on cross-team daily round, collaborating with behavioral and sheltering colleagues to ensure the welfare of every animal in care Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings Accurately track and report time worked, time off, and work-related expenses Responsibly steward R&R Center assets Core Values Exemplifies the ASPCA's Core Values: Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team - that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact, specifically making change for animals Requirements Education and Work Experience Licensed as a Veterinary Technician by the NYS Department of Education preferred Minimum of 3 year of management experience in a veterinary setting, developing and delivering staff training At least 3 years of experience working in a hands-on role as a Veterinary Assistant or Veterinary Technician Strong technical skills, including but not limited to venipuncture, catheter placement, administration of oral and topical medications, diagnostic testing procedures, and obtaining radiographs Animal shelter experience strongly preferred Fear Free Veterinary certification (approximately 9 hours) required or completed within 60 days or hire Qualifications Valid driver's license and ability to pass a motor vehicle history check demonstrating safe driving Ability and willingness to travel up to 10% of the time Able to work a flexible schedule, including days, evenings, weekends, and holidays Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus Excellent written and oral communication skills Able to regularly witness animals suffering medically and/or behaviorally Comfortable with humane euthanasia in theory and in practice Displays concern for the safety and well-being of self, animals and others, especially under stress Fosters collaboration by creating strong connections with colleagues at all levels and in all areas Builds strong work relationships based on trust, respect, and listening to understand Freely and generously shares knowledge, skills, and expertise with others Demonstrates genuine interest in the thoughts, ideas, and expertise of others Proactively problem-solves and takes appropriate initiative to implement solutions Flexible; can easily adapt to changes and help others do the same Resilient; bounces back from difficult and disappointing situations quickly Strong and adaptable people manager Artfully flexes management and coaching styles to best support diverse individuals Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected Ability to set a clear direction and inspire others to work towards shared goals Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles Unafraid of hard conversations and approaches them openly, quickly, and kindly Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships Values training and education for self and team, ensuring ample access to learning opportunities Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible Work occurs in noisy environments Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties Compensation and benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $80,000 - $85,000 annually For Licensed Veterinary Technicians only, the target hiring range for this role is $86,500 - $91,500 annually For more information on our benefits offerings, visit our website. Stay Connected - Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English Education and Work Experience: High School Diploma Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.