We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.

Adjustment clerk

Job Summary

Responsible for investigating customers' concerns and complaints about billing, services, or merchandise. Adjusts refunds and invoices accordingly and ensures customer satisfaction.

Primary Responsibilities

  • Review claim inquiries and investigate origin, including examine defective merchandise, improper billing, or shoddy service.
  • Review claims adjustments with dealers.
  • Order tests to detect malfunctions in products.
  • Assist customers by telephone and inquire about pertinent information, including why product is defective or problems with billing.
  • Ensure all information from customer is accurate to resolve issue.
  • Investigate customer issues related to bank and credit card accounts, retail and wholesale purchases and insurance policies.
  • Evaluate merits of customer's statement.
  • Credit customer's account and supply proof of investigation.
  • Arrange for product replacement.
  • Provide feedback to vendors and supervisors.
  • Refer customers to company policies and procedures.
  • Adjust company records to reflect credits or refunds.
  • Assist in general ledger maintenance.
  • Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages.
  • Calculate benefit payments and approve payment of claims within a certain monetary limit.
  • Review police reports and medical records.
  • Prepare report of findings of investigation.
  • Refer questionable claims to supervisors