Educational Technology Specialist 3 - 132842

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

The Enterprise Network group within ITS designs, implements and manages UC San Diego's networks focusing on wired/wireless data network operations, network architecture, installation and repair, voice and video, outside plant management, and telecom planning. The group includes Data Center Operations, Audio Visual Design and Installation, Digital Signage and Classroom Support which provides services for the UCSD campus, Scripps Institute of Oceanography and medical facilities.

Applies skills as a seasoned, experienced professional to coordinate AV, instructional technology services and delivery of customer service. Provides consultative advice to clients on technical, media presentation methods, techniques and equipment and intellectual property issues in instructional settings. Analyzes technical, system, service delivery and / or business processes for efficiency and effectiveness. Reports and recommends changes. Perform monthly billing for recharge jobs, troubleshoots classroom and event equipment failures.

• Applies project management concepts in combination with AV IT policies and procedures in determining technical support work flow. Analyzes and interprets intellectual property (IP) policy and law and ensures that media meets IP requirements.

• Assist the Engineering staff with the coordination and management of subcontractors and other trades such as programmers, electricians, and network technicians on site.

• Ensure consistent accounting and tracking of project budgets and manage the day-to-day financial matters of all assigned projects. Prepare and submit monthly billing for all audiovisual design and engineering projects.

• Maintain records and documents of planned, completed, and proposed jobs. Assist in the maintenance of files ensuring all required information is accurate and on file.

• Interviews and assesses client requirements for instructional technology and advises on appropriate technology to meet specific instructional activities

• Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions.

• Demonstrated experience estimating project budget utilizing computerized software packages

• Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.

• Knowledge and skill in trouble shooting, diagnosing and maintaining audiovisual equipment. Audiovisual equipment includes all basic projection equipment including, but not limited to, slide, overhead, and movie projectors; video players and recorders; tape recorders; LCD composite and data projectors; computer panels; video monitors; printers; computer monitors; test equipment; broadcast quality camera; slide-to-video transfer devices; graphics cameras; whiteboards; and Crestron and AMX control panels.

• Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

• Ability to communicate well both verbally and in written form with staff, supervisors, students, and customers

• Job offer is contingent upon satisfactory clearance based on background check results.

• Employee must be available to work evenings and weekends.

• Employee must be available to travel as required.

• Required work shift 11am - 7:30pm to provide classroom technology support if needed.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.