Scheduling Coordinator (Contract) - Hybrid - 133114

Enrollment Management (EM) is a multi-unit department within the Office of the Executive Vice Chancellor-Academic Affairs. The department is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer and Chief Outreach Officer of the University. EM comprises multiple high-profile, core functional units including: the Office of Undergraduate Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Cal-SOAP, Creative Services, Enrollment Analytics, and the Business Office. We work to advance the academic and public service missions of UC San Diego by ensuring equitable access to education and empowering students throughout their educational journeys.

The Office of the Registrar supports the instructional missions of the University by providing core enrollment service to students, faculty, colleges, academic departments, professional schools and summer session in the areas of academic records, class scheduling, registration, and degree audits.

The Scheduling Coordinator works under the direction of higher-level Registrar Specialist. The incumbent provides timely and accurate classroom scheduling support for the Classroom Scheduling Team in the Office of the Registrar, ensuring seamless continuity of services. Applies knowledge of scheduling principles, policies, and procedures to manage and optimize classroom utilization, resolve scheduling conflicts, and maintain accurate scheduling records. Interprets and enforces institutional, state, and federal regulations, such as FERPA, to ensure regulatory compliance and protection of student data. Collaborates with faculty, staff, and administrators to resolve scheduling issues and provide excellent customer service. Utilizes technology systems solutions and best practices to advance scheduling processes and maintain data integrity. Works under the direction of higher-level Registrar Specialist to complete assignments and projects of moderate scope and complexity, exercising judgment within defined guidelines and practices to determine appropriate action.

• Working knowledge of policies, regulations, and practices with student records services. Ability to learn and apply complex policy sets to multifaceted problems and to communicate such policy and how a decision was made.

• Ability to establish and maintain cooperative relationships with campus departments.

• Organizational skills and ability to prioritize work and meet deadlines.

• Problem identification and critical thinking skills.

• Ability to apply working knowledge of policies to individual situations in a diverse learning community.

• Working knowledge of University policies, processes, and procedures and of Federal and California laws pertaining to the privacy rights of students and access to student information.

• Written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills.

• Working knowledge of common University-specific computer application programs and productivity software.

• Experience using complex databases.

• Ability to work with people from diverse cultures. Utilizes excellent constituent service skills with all interactions. Demonstrated experience and skill to routinely monitor production and quality of work being produced by student staff and set performance standards, observing behavior, providing objective feedback, counseling, and effective leadership/coaching/mentoring. Demonstrated experience and skill to assess student staff capabilities and workloads and redistribute when necessary. Demonstrated experience and skill to teach/train student staff in all aspects of job duties/responsibilities.

• Knowledge of specialized registrar core functions (e.g., degree requirements, special enrollment, veterans' benefits, and residency).

• Job offer is contingent upon a satisfactory clearance based on background check results

• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.